Group Rooms Coordinator

Four Seasons-posted 4 months ago
Full-time • Entry Level
New Orleans, LA
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Four Seasons Hotel and Residences New Orleans is seeking candidates to join its dynamic Reservations as a Group Rooms Coordinator. This position is responsible for facilitating all room reservations aspects for groups, as well as ensuring that group contractual obligations are met. This position also assists in the day-to-day operation of the Reservations Department.

  • Coordinate all group activity from time of booking until end of stay.
  • Communicate with various departments on all group needs, including Reservations, Front Desk, Conference Service Managers, Sales Managers and Food and Beverage outlets.
  • Ensure rate information, advance deposit, and cancellation policy is setup for quoting to guests.
  • Prepare and attend weekly meetings regarding groups.
  • Support the Reservation Communications agents team role including handling phone calls, emails and chat requests.
  • Handle guest complaints in accordance with Four Seasons policy.
  • Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.
  • Perform other task or projects as assigned by Hotel Management.
  • Passion for providing Luxury service to guests and groups.
  • High school education or equivalent experience.
  • Previous experience in high volume call center.
  • Proficient skills in writing, speaking, and reading English.
  • Additional language preferred but not required.
  • Previous experience in Reservations and/or Front Office managing a high call volume.
  • Strong Customer Service, Multi-tasking, and Communication Skills.
  • Knowledge of Opera Property Management System and ability to operate other various electronic systems.
  • Ability to demonstrate attention to detail and problem-solving skills.
  • Ability to demonstrate proficient multi-tasking and prioritizing skills.
  • Competitive Salary, wages, and a comprehensive benefits package.
  • Excellent Training and Development opportunities.
  • Paid Vacation and Sick time.
  • 9 Paid Holidays, including Mardi Gras.
  • Discounted Accommodations at other Four Seasons Hotels and Resort.
  • Complimentary Dry Cleaning for Employee Uniforms.
  • Complimentary Employee Meals prepared by our Culinary team.
  • Discounted parking near hotel.
  • And Much More!
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