Group Rooms Coordinator, Kindred

Vail Resorts•Keystone, FL

2d•$20 - $24

About The Position

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Kindred Resort is more than a destination—it’s a community built on connection, nature, and elevated experiences. Join a team that values authenticity, excellence, and the spirit of the Rockies. We offer competitive pay, benefits, and opportunities for growth in a dynamic and inspiring environment. The Reservations Coordinator is responsible for managing guest reservations and communications with professionalism, warmth, and precision. This role is central to delivering Kindred Resort’s luxury experience. You will handle reservation inquiries, support travel industry partners, and ensure every guest interaction reflects our commitment to personalized service and operational excellence.

Requirements

High school diploma or GED
2 years’ experience providing exceptional guest service
1 year experience selling directly to customers via voice
Excellent computer proficiency, including quickly and efficiently navigating and toggling between multiple screens, talking and typing simultaneously, and troubleshooting basic computer issues
Experience working in multiple systems required
Strong communication and active listening skills, including speaking, reading, and writing fluently in English to establish and maintain relationships with guests
Clear, professional verbal and written communication skills required
Excellent and unwavering guest service skills with a warm, professional demeanor
Ability to work under pressure and maintain excellent accuracy and attention to detail in data entry and guest interactions
Ability to manage multiple tasks and priorities in a fast-paced environment

Nice To Haves

OPERA cloud property management system experience is a plus
Fluency in Spanish or Portuguese is a plus
Vacation planning experience a plus

Responsibilities

Sell the resort experience by providing detailed information to prospective guests and travel partners.
Capture sales from incoming calls, emails, and chats, converting inquiries into confirmed bookings.
Manage and respond to guest communications via phone, email, test and live chat platforms.
Coordinate reservation details to ensure guest satisfaction and seamless arrival experiences.
Support the Travel Industry team with wholesale and leisure reservation needs.
Follow sales techniques to maximize revenue and upsell opportunities.
Welcome and acknowledge guests according to Kindred standards; anticipate and address service needs.
Accommodate and document special requests, ensuring they are communicated to relevant departments.
Answer questions regarding resort facilities, services, and accommodations.
Assist individuals with disabilities and ensure all guests feel genuinely appreciated.
Input and access data in the reservation system with accuracy and attention to detail.
Indicate special reservation types (e.g., complimentary, employee discount, travel agent rates) using correct codes and rate structures.
Maintain confidentiality of proprietary information and protect company assets.
Ensure uniform and personal appearance are clean and professional.
Follow proper escalation procedures when addressing guest concerns or service recovery situations.
Develop and maintain positive working relationships with colleagues.
Support team goals and contribute to a collaborative work environment.
Communicate clearly and professionally with guests and team members.
Participate in training and development initiatives to enhance service delivery.

Benefits

Ski/Mountain Perks!
Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans