Group Rooms Coordinator

Omni Hotels & Resorts • Rancho Mirage, CA

403d • $45,760 - $45,760

About The Position

The Group Rooms Coordinator at Omni Rancho Las Palmas Resort & Spa is responsible for managing group and transient room blocks, ensuring accurate reservations and billing, and providing exceptional customer service in a luxury hotel environment. This role involves coordinating with various departments and clients to facilitate smooth operations before, during, and after events, while maintaining a high standard of service and attention to detail.

Requirements

• Knowledge of four-diamond / four-star customer service standards.
• Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred).
• Experience with Opera ORS and Opera PMS (strongly preferred).
• Proficient computer skills on Microsoft Office, Excel, and Word.
• Excellent and professional communication skills.
• Highly detailed and able to maintain excellent organizational skills while working in a fast-paced environment.
• Ability to multi-task while working on up to 50-60 future groups.

Responsibilities

• Create and maintain group & transient room blocks.
• Ensure all reservations have correct billing and necessary information.
• Review group blocks for cutoff date extensions and monitor them correctly before, during, and after event dates.
• Run group arrivals lists daily for future arrival dates and no-show reports daily.
• Check for duplicate reservations and ensure accuracy of guest names and special requests.
• Check for group reservation errors and contact the caller or group contact to verify information.
• Work with the Convention Service Manager and Group Clients on rooming lists, reservation changes, and group billing according to contract and email history.
• Complete Group Pickup Report after group's departure.
• Attend weekly group pick-up meetings.
• Monitor room type availability daily.
• Monitor non-guaranteed reservations daily and contact callers if needed, canceling reservations when required.
• Take in-house reservation calls from customers and OmniRez agents.
• Monitor Internet and FIT bookings, availability, and billing.
• Assist in completing all VIP and internal reservations, communicating issues to the Reservation Manager or OmniRez Helpdesk Supervisor.
• Assist in completing all email reservations.
• Research and charge for all no-shows, cancellations, and deposits.
• Report to the Reservations Manager and the Director of Revenue Management.
• Perform other duties as necessary.

Benefits

• Competitive pay at $22.00/hour.
• Comprehensive training and mentoring.
• Dynamic and exciting work environment.
• Opportunities for career growth and development.

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation
• Education Level: No Education Listed