Group Rooms Coordinator I The Farnam I Omaha, NE

Hotel Equities•Omaha, NE

7d•$21

About The Position

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a Group Rooms Coordinator for The Farnam, Autograph Collection, in Omaha, NE. Position Summary: Process all reservation requests, changes, and cancellations received by phone or email. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in the reservation system. Respond to any challenges found for accommodating rooming requests by communicating with the appropriate individual or department. Oversee the accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups. Set up proper billing accounts according to Accounting policies.

Requirements

Excellent hearing required for telephone inquiries and client and associate handling.
Excellent vision required as contracts and letters are handwritten, filing, using computer, checking diary.
Excellent speech communication skills necessary to communicate clearly with customers and other departments.
Excellent comprehension and literacy required to read manager's letters, help prepare contracts and proposals.

Responsibilities

Provide Booking & Room Management: Process group reservations, maintain accurate room blocks, enter rooming lists, adjust blocks as needed (releasing rooms at cutoff), and manage inventory.
Client Communication: Serve as the main point of contact for group organizers, relaying details, managing expectations, and ensuring all contractual needs are met.
Coordination: Liaise with Sales and Front Office to communicate special requests, VIPs, billing and other event details where applicable.
System Management: Utilize hotel systems (Marsha, LS, CI/TY) to input data, set up special codes (VIP, accessibility), manage rates and apply discounts.
Pre- & Post-Event: Prepare group resumes, set up billing, review master bills, apply comps, track pickup, and handle post-event audits.
Administrative Tasks: Handle daily reports, check for duplicates, process cancellations, and manage special rate setups
Will follow all policies/ processes of Hotel Equities.
Maintain the filing system
Responsible for spelling accuracy and professional appearance of correspondence
Perform other duties as assigned
Take every opportunity to amaze the guests
Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied