Group Retirement Plan Specialist

LPL Financial•Charlotte, NC

About The Position

The Wealth Advisor Group Retirement Plan Specialist will participate in the development, launch, and acceleration of a team-based advisor model supporting Group Retirement Plan clients at LPL. This role focuses on assisting plan sponsors in a phone-based advisory model to strengthen relationships and ensure the compliant management of group retirement plans. The Specialist will closely collaborate with plan sponsors, business executives, and record keepers utilizing the LPL platform for advisory services. The ideal candidate will have a strong understanding of the financial services industry and group retirement plan management, with proven success in a fast-paced, dynamic environment. Outstanding customer service and effective communication skills are essential.

Requirements

5+ years financial services experience, preferably with 5+ years in defined contribution plan consulting or administration.
Series 7 & 66 license.
Completion or in progress on one of the following designations: CFP, CRPC, ASPPA, CEBS, CPFA, PPC
Provide proactive, high-quality client service with a focus on retirement plan rules and products.
Communicate clearly, concisely, and professionally with clients, team members, and internal departments.
Conduct thorough research and problem-solving to resolve client issues efficiently.
Build effective relationships with team members, internal departments, and external vendors to deliver exceptional service.
Demonstrate a deep understanding of retirement plans, ERISA, DOL, and IRS regulations, as well as plan documents.
Possess comprehensive regulatory knowledge of 401(k), defined contribution plans, 403(b), and related products.

Nice To Haves

Familiarity with plan design consulting, investment due diligence, and participant education strategies
Ability to adapt to a fluid, fast-paced, environment with frequently changing priorities, processes, requirements, etc.
A desire to build and test new client experiences and processes.
A passion for consultative sales management, and a deep commitment to client service
Excellent communication skills and experience facilitating phone and virtual client interactions
Investment and advisory experience are required
Critical and strategic thinking skills, as well as being a self-motivated team player, are essential
Proficiency using Broadridge Fiduciary Toolkit and Salesforce CRM systems

Responsibilities

Client Management : Deliver a best-in-class experience for plan sponsors, group retirement plan participants, and record keeper partners. Conduct regular meetings with management teams, resolve complex issues promptly, provide tailored recommendations to meet client needs, coordinate client events, educate on financial planning and group retirement plans, consult on regulatory changes, and assist in delivering and interpreting plan testing results.
Customer Service : Representatives are responsible for all functions of plan service including providing exceptional customer service via incoming calls, responses to emails and proactive client outreach. Representatives require a solid knowledge of plan products, features and benefits, and be able to articulate to clients/financial advisors
Risk Management : Assist plan sponsors in ensuring the compliant delivery of group plan requirements. Educate clients on plan features and product capabilities while identifying, documenting, and addressing risks to enhance client satisfaction and retention. Utilize supervision and compliance tools to document fiduciary responsibilities and convey guidance to plan.
Investment Solutions : Representatives should have experience describing, implementing, and maintaining the full suite of investment strategies available to clients. Representatives will need to evaluate existing investment strategies and provide recommendations based on participant and plan goals. This includes but is not limited to stocks, bonds, ETF’s, mutual funds, advisory solutions, fixed income, alternative investments.