Group Reservations Coordinator

InterContinental Hotels Group • Chicago, IL

80d • $26 - $28

About The Position

The position involves managing group reservations and ensuring smooth communication between various departments within the hotel. The individual will be responsible for inputting group information into the Reservations-Opera system, monitoring reservations, and handling changes and requests from clients. The role requires attention to detail and the ability to coordinate billing and provide necessary reports for group bookings. Additionally, the position includes attending pre-con meetings for high-profile groups and acting as a liaison between different departments such as Sales/Catering, Front Office, and Accounting.

Requirements

• Bachelor's degree in hospitality management or related field
• 1-2 year previous experience in a 4-star hotel
• Follow verbal and written instructions, ability to communicate with supervisors and co-workers
• Delphi and Opera experience a plus

Nice To Haves

• Strong interpersonal and problem-solving abilities
• Proficient use of Microsoft Office (Word, Excel PowerPoint) and other computer programs
• Ability to perform job functions with attention to detail, speed and accuracy
• Ability to prioritize and organize delegated work and follow through
• Ability to be a clear thinker remains calm and resolves problems using sound judgment
• Ability to work under pressure, meet guest / co-workers needs and be courteous at all times
• Ability to comprehend instructions
• Ability to work cohesively with co-workers as part of a team

Responsibilities

• Receives GRI and contracts for current and future groups from the Sales and catering departments, inputs the information in the Reservations-Opera system and creates a file for each group
• Monitors reservations and pick-up for individual Call-In groups, inputs rooming lists and deposits for convention groups and inputs rooming lists supplied by group
• Receives faxes, phone calls and emails for reservation changes, requests, confirmations, billing information, VIPS, etc. which require prompt response
• Responsible for monitoring changes, additions and cancellations for every group and printing & faxing updated rooming lists and pickups for groups contacts, usually on a weekly basis or upon request
• Responsible for coordinating and routing proper billing within each group, especially for guest speakers, VIPs and staff members
• Responsible for printing reports for every group before, during and after the date of arrival and following up on the group inquiries after their departures
• Responsible for supplying all necessary group information on a weekly basis for the 10 day forecast report and printing cutoff reports for groups in the near future
• Attends pre-con meetings for all high profile groups as per request
• Makes breakfast coupons for groups
• Acts as a liaison between Reservations, Sales/Catering, Front Office, and conference Services, Accounting, etc.
• Aids in training
• Complies with all workplace health and safety requirements, including any department specific training regarding equipment and procedures
• Performs other duties, tasks and special projects as assigned

Benefits

• Salary range of $26.16 to $28.34 per hour

What This Job Offers

• Career Level: Entry Level
• Industry: Accommodation
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees