Group Reservations Coordinator - Hilton Minneapolis
About The Position
Hilton Minneapolis is looking for a Reservations Group Coordinator to join their team! In downtown Minneapolis, connected by covered skyways to the Minneapolis Convention Center and the Minnesota Orchestra. Enterprise car rental, Nicollet Mall, and restaurants are within a few blocks. Target Field is a five-minute drive. Indoor pool and sauna, Topgolf Swing Suite, Starbucks coffee, UPS store, and all-day dining. Coordinates group bookings and processes group reservation information in a timely manner, following Hilton standards. Processes group reservation information including rooming lists, suites, resumes and billing requirements. Communicates and verifies information between Meeting Planners and Front Office. Processes reservation request calls as appropriate, assists internal and external customers in a polite, courteous manner. Provides clerical support and assistance to management.
Responsibilities
- Daily processing of the Delphi bookings from Sales/Catering
- Entering and handling of multiple reservation types
- Running weekly group pickup reports, CNR/LNR arrivals, misc. Revenue reports and distributes to applicable teams
- Participating in weekly Commercial strategy calls
- Auditing Delphi and R&I systems to ensure group reservations match in both systems
- Assisting Sales & Events, Front Office, Finance, and other departments as needed with reservation-related questions
- Handling incoming phone inquiries with internal and external guests in a friendly manner and promptly providing accurate information regarding availability of rooms, rates, transportation, etc.
- Performing other administrative duties as needed
Benefits
- Go Hilton travel program: 100 nights of discounted travel
- Access to your pay when you need it through DailyPay
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
- Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
- Flexible shifts and days off
- Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
- Mental health resources including free counseling through our Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- 401K plan and company match to help save for your retirement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
