Group Operations Manager

Bank of America • New York, NY

426d

About The Position

The Group Operations Manager at Bank of America is responsible for overseeing major operations segments within the bank's internal operations, particularly focusing on tax-related functions for Global Markets. This role involves managing day-to-day activities, ensuring compliance with policies, and driving process improvements to enhance operational efficiency. The position emphasizes employee development, operational excellence, and collaboration with various stakeholders to meet regulatory requirements.

Requirements

• College degree and/or 5+ years of relevant work experience.
• Strong developer of talent with proven ability to coach, develop and motivate associates.
• Ability to multitask and work independently in a fast-paced environment.
• Strong risk and control mindset.
• Excellent organizational, analytical, and problem-solving skills with attention to detail.
• Proficient in Microsoft applications, in particular excel.
• Ability to interpret technical requirement documents and system flows to translate into reporting requirements.
• Highly refined and professional verbal and written communications.

Nice To Haves

• Chapter 3, 4, 61 and 1099/1042s knowledge.
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner.
• Commitment to challenging the status quo and promoting positive change.

Responsibilities

• Forecasts and manages staffing levels and capacities, prioritizes employee development by providing effective coaching, and shares constructive feedback to drive Operational Excellence.
• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines.
• Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas.
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness.
• Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment.

Benefits

• Competitive benefits to support physical, emotional, and financial well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree