Group Manager - C Service

Default•Chattanooga, TN

About The Position

Provide leadership to the entire combustion field service teams in ensuring that the goals and objectives of the department and the company are met in terms of providing world-class service to our customers.

Requirements

Ability to effectively work as a member of a team required.
Excellent communication skills, both oral and written, are required.
The ability to manage conflict and resolve issues in the most positive fashion for all parties concerned is required.
Strong analytical skills required.
Knowledge of all aspects of thermal process heating required.
Knowledge of and skills to read mechanical, electrical, and electronics blueprints and designs required.
Ability to effectively manage others and provide coaching and discipline to departmental employees, as needed, is required.
Bachelors degree or equivalent experience is required
Some travel is required. Must have a valid driver’s license and good driving record. Must be able to obtain and maintain a valid passport.
Must be able to meet regular attendance requirements.

Responsibilities

Have a goal of delivering the Ultimate Customer Experience
Advocate safety by creating a Zero injury culture to protect our people and our customers assets.
Oversee all field service activities for process heating with the IPS
Maintain accurate data for evaluation and provide feedback to Engineering. Manufacturing, and Sales departments.
The ability to work in a Matrix management/organizational structure.
Stay current with technology that affects the commercial and industrial process heating.
Has responsibility for all field service activities for Thermal heating.
Responsible for the preparation of department budget and compliance with the budget.
Organize, coordinate, and develop a staff to effectively provide field service activities for our distributors and/or customers.
Responsible for organizing, developing, and presenting service training for Astec, Inc. customers, including maintenance, troubleshooting, repair, and operating instructions.
Responsible for telephone service assistance as needed, working from Astec, Inc. offices or home.
Provide accurate data for evaluation by Engineering and Manufacturing Departments for immediate solutions and make recommendations as needed.
Evaluate staff performance at meeting company and personal performance goals and make recommendations based on appraisals. Ensure performance appraisals are utilized throughout the department.
Review and approve expense reports, while controlling costs and following the guidelines in our travel policy.
Review and approve employee timecards. This includes time management for overtime and work schedule from the office to the field.
Coordinate issuance of Service Bulletins and follow up on completion of said work.
Serve on committee and focus groups as assigned.
Participate in staff meetings and other meetings as needed across all sites.
Project a positive company image by interacting with fellow associates, customers, and corporate management in a cooperative, supportive, and courteous manner.
Support and promote the core values of Astec, Inc.
Follow company policies and procedures at all times.
Follow proper safety rules and procedures at all times.
Perform other duties as assigned.