Group Manager, Product Design (JobEx)

Housecall Pro

10h • $143,000 - $169,000 • Remote

About The Position

As a Group Manager, Product Design, you lead and oversee design teams, ensuring that Housecall Pro’s products are intuitive, engaging, and aligned with user needs. You are responsible for strategizing across our product offerings, collaborating closely with product management, engineering, and other key stakeholders. Your leadership ensures that design quality and user experience are consistently high across all products. By fostering creativity and innovation, you help to shape the visual and functional aspects of our products, making them not only functional but delightful to use. You provide mentorship to your team, fostering a culture of accountability, innovation, and continuous improvement. Your ability to think both strategically and tactically allows you to guide your team through complex product challenges while ensuring that key milestones are met on time. Our team is passionate, empathetic, hard-working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success. You will amplify that mission by elevating design quality, driving strategy, product vision, and enabling others to do their best work.

Requirements

• 8+ years of experience in product design, with at least 3 years in a leadership role managing design teams
• Bachelor’s degree in UX/UI design, interaction, a related field, or equivalent work experience
• Demonstrated ability to elevate design quality, influence strategy, and deliver experiences that measurably improve user workflows.
• A portfolio demonstrating systems-level thinking, domain ownership, design leadership, and work that shaped product direction, not just UI output.

Nice To Haves

• A strong, strategic design perspective, grounded in customer understanding and business impact, while remaining open to input, feedback, and iteration.
• Expert-level knowledge of design principles and patterns, interaction design, motion, accessibility, and platform constraints.
• Proven track record of operating autonomously, handling ambiguity, and driving alignment across multiple teams and stakeholders
• You have a full understanding of the importance of always thinking about the second and third-order effects of any given decision.
• Relentless attention to detail and mastery of design craft from IA to interaction models to visual systems, with a deep care for how designs are built and experienced by our Pros in the real world.
• A natural inclination toward mentorship and cross-functional influence, helping designers, PMs, and engineers grow their thinking and execution.
• A perpetually curious mindset, always learning from Pros, the industry, emerging patterns, and internal data to inform better product decisions.
• Proven ability to drive design innovation while balancing business and technical constraints

Responsibilities

• Help lead the design vision and strategy for your product design team, ensuring alignment with business goals and product roadmaps, while delivering measurable impact to our Pros’ workflows.
• Mentor and level-up designers, providing feedback, guidance, frameworks, and thought partnership that improves team craft and decision-making.
• Drive product strategy through design, partnering with PMs and engineering leads to define problem spaces, shape roadmaps, and identify opportunities that move the business forward.
• Help define and evolve Housecall Pro’s interaction patterns, information architecture, and multi-surface design system, ensuring cohesion across teams and surfaces.
• Run and facilitate deep discovery, including research synthesis, field studies, workflow modeling, and prototype-driven exploration. Translating ambiguous spaces into aligned product direction.
• Advocate for design thinking and a customer-first mindset across the organization, ensuring the team focuses on delivering delightful user experiences
• Analyze and track design metrics to measure the effectiveness of design solutions and continuously improve design outcomes
• Communicate design rationale clearly and persuasively to executives, cross-functional stakeholders, and product team, framing decisions through customer value and business outcomes.
• Bring new ideas and next-generation experiences to the table, exploring emerging patterns in mobility, AI, automation, and workflow design that meaningfully improve Pros’ day-to-day lives.
• Balance hands-on design work with strategic leadership to meet both short-term and long-term design objectives

Benefits

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees