Group Manager Market Operations

Digital Realty Trust • Elk Grove Village, IL

42d

About The Position

This is a day-to-day operations leadership role in which you will ensure Operation's activities are aligned with the company's financial and operational objectives. You'll leverage your leadership qualities to positively influence colleagues to embrace the Company's operating objectives.

Requirements

• A bachelor's degree in business or engineering from an accredited university. MBA a plus but not required
• Expertise in the operations of critical MEP infrastructure, including UPS Systems, emergency generators, various critical cooling systems, computer room air handlers and air conditioners, and electrical distribution
• Strong financial acumen capabilities, including a demonstrated history in analytics and financial and operating performance management and reporting.
• Excellent attention to detail, strong organizational skills and a willingness to accept new ideas and procedures
• A comprehensive understanding of critical environment management and the challenges of multi-tenant data center occupancy
• Advanced analytical and quantitative skills

Nice To Haves

• MBA a plus but not required

Responsibilities

• Direct responsibility for the 24/7 operations of data centers within the assigned market, and responsibility to work with security and customer success teams to ensure a consistent customer experience
• Individual is responsible and accountable for market operational metrics, including, but not limited to, financial performance, uptime, and standards compliance
• Works closely with Market General Manager, PMG to understand market conditions and drivers and to participate in market industry events
• Prioritize use of resources for decision making related to:
• Operational risk mitigation and remediation
• Meeting customer commitments on target, on time, and on budget.
• Extend and expand value delivery for current customers.
• Develop opportunities to deliver value to current customers in areas of their organizations not already served.
• Having a strong sense of awareness of the competitive landscape and customer requirements/ needs to give the company the best possible opportunity of being the provider of choice
• Collaborating with PMG and Sales to grow the business including supporting and participating in origination activity, sales and investor tours and customer business reviews.
• Working hand in glove with customer success to address customer requirements, new deployments, and issue resolution
• Maintaining a strong external network and insight into the latest developments in the data center

Benefits

• Benefits include medical, dental, vision, life and AD&D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Real Estate
• Number of Employees: 1,001-5,000 employees