Group Manager, Mailchimp Academy

Intuit • Atlanta, GA

100d • $194,000 - $262,500

About The Position

Intuit Academy is building the future of customer education—at scale to deliver on Intuit's strategy AI driven Done-For You experiences. As a Group Manager, Mailchimp Academy, you will lead the strategy, design, and execution of a hybrid ed-tech platform that serves and educates two key personas: Mailchimp Partners and Mailchimp Product Support Experts. This role sits at the intersection of learning innovation, AI enablement, product leadership, partner management, and marketing/sales enablement. You'll lead a global team of strategists, designers, and content creators—working cross-functionally across Marketing Product, Partner EcoSystem, Service Delivery, Engineering, Analytics, and Sales to build a platform that personalizes learning, accelerates customer adoption, and delivers measurable business impact.

Requirements

• 10+ years in learning strategy, ed-tech, product enablement, partner ecosystem or direct customer in a global enterprise or SaaS environment.
• Skilled in Agile methodologies, backlog prioritization, and leading cross-functional development teams.
• Prior Systems integration experience to drive front end UX and backend integration of learning experiences which includes web analytics, data instrumentation, E2E platform integration, LMS tools, email marketing solutions.
• Experience influencing senior leadership and driving decision-making across functions.
• Experience designing or scaling learning platforms powered by AI, adaptive technology, or advanced content tools.
• Strategic thinking with strong operational chops-able to zoom out to vision and zoom in to roadmap execution.
• Direct B2B Customer facing role background: Management Consulting, professional services, partner enablement.
• Bachelor's degree in Business, Computer Science, Information Systems, or related field; MBA or advanced degree preferred.
• Experience in managing vendor relationships, BPO leadership coordination for training delivery.

Responsibilities

• Set the vision and execution strategy for Mailchimp's global learning platform and pipeline engine—aligning with enterprise growth goals and the future of work.
• Lead a team of 20 (mix of FTEs and contractors) across product, content design, strategic learning consulting, innovation, and operations, driving scale and impact across multiple learner personas.
• Partner cross-functionally with Product Management, Engineering, Service Delivery, Data & Analytics, Marketing, Partner Enablement, Sales to deliver seamless, personalized learning journeys tied to real-world outcomes.
• Build and scale a unified learning platform for various personas of learners - partners, customers, sales enablement and product support.
• Optimize and grow the partner and customer conversion funnel of our Mailchimp, improving conversion and engagement across a fully revamped digital experience with increasing automation and intelligence.
• Oversee the transformation of content development operations, including managed service provider strategy and integration with performance-focused product training teams.
• Own delivery of key business metrics such as MRR attribution, learner conversion, partner ramp, retention, and service quality metrics (e.g., tNPS, AHT, DIR).
• Define and track KPIs for partner engagement, time-to-board, registered, tier movement, and partner satisfaction; provide regular executive-level reporting.
• Own the learning strategy across sales enablement, partner onboarding, registration, incentives, and product support.
• Define and operationalize partner tiering models, including automated scoring frameworks based on certifications, and customer success metrics.

Benefits

• Competitive compensation package with a strong pay for performance rewards approach.
• Cash bonus eligibility.
• Equity rewards and benefits in accordance with applicable plans and programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree