About the position
As a top cancer care provider in Florida, Orlando Health Cancer Institute is a comprehensive, multidisciplinary cancer program consisting of six treatment sites and more than 10 practice locations that serve the region's adult oncology needs. Specializing in more than 200 types of cancer, an expert team of medical professionals provides personalized care with the most state-of-the-art technologies, such as advanced radiation and proton therapies, and bone marrow transplant and cellular therapy. Through a robust research program, the institute also supports physician involvement in numerous research studies and clinical trials that give patients access to innovative diagnosis, treatment and symptom management options. In addition to being accredited by the Commission on Cancer, a program of the American College of Surgeons, Orlando Health Cancer Institute has earned accreditations and certifications in several areas — including medical oncology and hematology/oncology, radiation oncology, cellular therapy, rectal cancer, and breast care — from the respective accrediting organizations, and recently was named in the 2023 Becker's Hospital Review “60 Hospitals and Health Systems with Great Oncology Programs” list. Orlando Health Cancer Institute is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida's east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it's our promise to you.
Responsibilities
- Train team members and monitor all essential functions for all current employees.
- Serve as a working lead covering positions in Guest Services.
- Communicate with patients, visitors, and customers using appropriate designated scripting and engagement techniques.
- Conduct required one-on-one training using approved techniques, procedures, and educational materials.
- Facilitate staffing and maintain adequate coverage of all Guest Services/Volunteer Services areas.
- Coordinate constant flow of information to the Guest Services/Volunteer Services staff.
- Monitor all essential functions for all current employees in various areas.
- Identify patient and non-patient areas that need attention prior to them becoming complaints or problems.
- Act as the project team leader utilizing necessary equipment in the completion of tasks and assignments.
- Monitor team member productivity and patient throughput activities.
- Serve as a working lead rotating weekends Leader on Duty.
- Work closely with Volunteer Services team to plan orientation, training, and recognition.
- Attend meetings related to developing their programs.
- Assign volunteers to service areas.
- Conduct Orientation and specific service training.
- Coach team members to achieve and sustain performance.
- Maintain compliance with all Orlando Health policies and procedures.
Requirements
- Associate degree in Hospitality Management, Business Administration, Communications, Healthcare Management, or related field.
- Two (2) years of directly related work experience may substitute for the associate degree.
