Group IT - Regional Support Engineer - Midwest

Ardagh Group • Chicago, IL

274d • $66,700 - $100,100 • Hybrid

About The Position

The IT Regional Support Engineer for Ardagh Group provides on-site service to plant and corporate office personnel. The role coordinates all support needs for assigned locations.

Requirements

• Associate's degree and three (3) years of IT support and/or IT infrastructure experience or Bachelor's degree and one (1) year IT support experience
• Excellent critical thinking, problem-solving, and troubleshooting skills
• Excellent written and verbal communication skills
• Familiar with IT Concepts: Networking (DHCP, DNS, LAN, WAN, etc), Hardware Components (RAM, CPU, SSD, etc), Microsoft Windows 10, Microsoft Office 365

Nice To Haves

• Certifications such as CompTIA A+ or Network+ and Microsoft MD-100: Windows 10 or Microsoft Office Specialist: Expert
• Willingness to obtain one or more common industry certifications within first 60 days of employment

Responsibilities

• Provide end user support to office staff and plant personnel
• Serve as an escalation point for the Helpdesk, while accurately record activities in ticketing system
• Log equipment details and assignment in asset management system
• Identify frequent issues and follow escalation procedure for problems/major incidents
• Maintain relationship with facility management (Plant Managers, Plant Controllers, etc.)
• Undertake small projects based on business requirements as assigned by manager
• Oversee IT contractors for daily support and project activities such timely scheduling and task assignments, report on completion and quality of work
• Identify gaps or inefficiencies in existing operations and proposes solutions/improvements
• Participate in idea generation for improvements and execute agreed upon solutions to completion
• Contribute to knowledgebase articles and documentation
• Submit purchase requisitions as needed for approval by manager and complete timely receipts of goods in procurement system
• Impart 24/7 on-call support for assigned weeks as the primary point of contact for high priority issues

Benefits

• Medical, prescription, dental and vision plans
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Life insurance
• 401(k) retirement plan with company match and an employer retirement contribution
• Paid holidays, floating days and vacation
• Short- and Long-Term Disability (STD/LTD)
• Employee Assistance Program (EAP)
• Tuition reimbursement program
• Professional and personal development opportunities through Employee Resource Groups
• Benefits available from day 1 of employment
• Flexible and hybrid working hours

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Fabricated Metal Product Manufacturing
• Education Level: Associate degree