Group IT - Regional Support Engineer - Midwest

Ardagh GroupChicago, IL
274d$66,700 - $100,100Hybrid

About The Position

The IT Regional Support Engineer for Ardagh Group provides on-site service to plant and corporate office personnel. The role coordinates all support needs for assigned locations.

Requirements

  • Associate's degree and three (3) years of IT support and/or IT infrastructure experience or Bachelor's degree and one (1) year IT support experience
  • Excellent critical thinking, problem-solving, and troubleshooting skills
  • Excellent written and verbal communication skills
  • Familiar with IT Concepts: Networking (DHCP, DNS, LAN, WAN, etc), Hardware Components (RAM, CPU, SSD, etc), Microsoft Windows 10, Microsoft Office 365

Nice To Haves

  • Certifications such as CompTIA A+ or Network+ and Microsoft MD-100: Windows 10 or Microsoft Office Specialist: Expert
  • Willingness to obtain one or more common industry certifications within first 60 days of employment

Responsibilities

  • Provide end user support to office staff and plant personnel
  • Serve as an escalation point for the Helpdesk, while accurately record activities in ticketing system
  • Log equipment details and assignment in asset management system
  • Identify frequent issues and follow escalation procedure for problems/major incidents
  • Maintain relationship with facility management (Plant Managers, Plant Controllers, etc.)
  • Undertake small projects based on business requirements as assigned by manager
  • Oversee IT contractors for daily support and project activities such timely scheduling and task assignments, report on completion and quality of work
  • Identify gaps or inefficiencies in existing operations and proposes solutions/improvements
  • Participate in idea generation for improvements and execute agreed upon solutions to completion
  • Contribute to knowledgebase articles and documentation
  • Submit purchase requisitions as needed for approval by manager and complete timely receipts of goods in procurement system
  • Impart 24/7 on-call support for assigned weeks as the primary point of contact for high priority issues

Benefits

  • Medical, prescription, dental and vision plans
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
  • Life insurance
  • 401(k) retirement plan with company match and an employer retirement contribution
  • Paid holidays, floating days and vacation
  • Short- and Long-Term Disability (STD/LTD)
  • Employee Assistance Program (EAP)
  • Tuition reimbursement program
  • Professional and personal development opportunities through Employee Resource Groups
  • Benefits available from day 1 of employment
  • Flexible and hybrid working hours

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume

What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Industry

Fabricated Metal Product Manufacturing

Education Level

Associate degree

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service