Group Insurance Billing Analyst
About The Position
The Group Insurance Billing Analyst hast the following responsibilities: Support Receivable and Suspense Management over an assigned book of business consisting of mid-level or complex customers Responsible to code regular entries for distribution to accounts, audits disbursements, vouchers, debit and credit memos, etc. Accountable for the resolution of Billing Related Customer issues through coordinated efforts with internal and external stakeholders Support special internal functional projects and ad hoc requests Able to work cohesively with Subject Matter Experts to support the national billing day to day tasks, able to anticipate, identify, and resolve complex issues problems Able to escalate, communicate risks issues to supervisor and help with the resolution Performs incident notification and escalation to ensure problems requests issues are communicated effectively and receive proper management attention Able to understand root causes for customer dissatisfaction and recommend new tools and or articulating how existing tools can improve overall customer satisfaction Expected to adhere to client Service Level Agreements and department s product s key performance requirements and any reporting Basic understanding of how New Business, Enrollment and Eligibility impacts the billing function Able to utilize strong organizational skills to manage multiple priorities while working under tight time constraints, possesses ability to work through ambiguity, and work effectively with various vendors with strong interpersonal skills
Requirements
- Minimum 2 years’ experience in Billing, A/R Reconciliation and/or Collections
- Experience with MS Office to include Excel
- Strong written and verbal communication skills
- Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Nice To Haves
- Experience researching, resolving, tracking and following-up on financial issues inquiries such as outstanding balances
- Direct customer service issue resolution and client interaction experience
- MS Excel to include Reporting, Reconciling, Pivot Tables, VLOOKUPS
- Prior experience in Medical/Insurance Billing
- Experience with payment allocation software
Responsibilities
- Support Receivable and Suspense Management over an assigned book of business consisting of mid-level or complex customers
- Responsible to code regular entries for distribution to accounts, audits disbursements, vouchers, debit and credit memos, etc.
- Accountable for the resolution of Billing Related Customer issues through coordinated efforts with internal and external stakeholders
- Support special internal functional projects and ad hoc requests
- Able to work cohesively with Subject Matter Experts to support the national billing day to day tasks, able to anticipate, identify, and resolve complex issues problems
- Able to escalate, communicate risks issues to supervisor and help with the resolution
- Performs incident notification and escalation to ensure problems requests issues are communicated effectively and receive proper management attention
- Able to understand root causes for customer dissatisfaction and recommend new tools and or articulating how existing tools can improve overall customer satisfaction
- Expected to adhere to client Service Level Agreements and department s product s key performance requirements and any reporting
- Basic understanding of how New Business, Enrollment and Eligibility impacts the billing function
- Able to utilize strong organizational skills to manage multiple priorities while working under tight time constraints, possesses ability to work through ambiguity, and work effectively with various vendors with strong interpersonal skills
Benefits
- Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
