Group Housing Coordinator - Dalmar Hotel

The Dalmar•Fort Lauderdale, FL

About The Position

Wurzak Hotel Group is looking for a Group Housing Coordinator responsible for responding to guest inquiries about group room reservations, providing information, and reserving rooms for guests coming to the hotel. This role acts as a liaison between the hotel, group contacts, and housing companies in regard to the detailing of all group blocks and entering rooming lists. The Group Coordinator will continue the arrival experience by ensuring clear communication with guest/group contact and by obtaining all necessary information and providing the guest a room that meets their expectations. This person will be well versed in promotions, events, pricing, and sales strategy to meet the guest’s requests.

Requirements

Strong technical skills in Excel and Outlook.
Computer proficiency, including Microsoft Office.
Experience with hotel PMS systems and operational proficiency.
Superior oral/written communication skills; ability to interact successfully with all levels.
Knowledge of general office equipment (e.g., fax machine, copy machine, printers).
Excellent telephone etiquette.
Tact and good judgment and proven experience interacting with customers and hotel management.
Ability to handle multi-line telephone systems and individual call functions such as hold, forward, and conference.
Attention to details, good organizational skills and efficient time management.
Ability to follow an appropriate course of action based on policies and procedures.
Ability to work in a fast-paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
High School Education or GED equivalent.
Minimum 2-3 years of hotel experience working in Front Office or Sales.
Must have an in-depth knowledge of Front Desk and Reservations systems and procedures.

Nice To Haves

Experience in the hospitality industry and knowledge of common industry terms and practices preferred.
Experience with Lightspeed PMS and Marriott CI/TY and MARSHA highly preferred.

Responsibilities

Act as the primary resource for the operational and administrative functions for group block management including building blocks, entering group rooming lists, managing group inventory, billing, and pre-arrival tasks as required.
Assign room(s) according to guest requests and preferences whenever possible.
Act as a resource to the hotel and the client for information. Verify information and disseminate as appropriate.
Maintain a working knowledge of the sales, reservations and front office, accounting areas.
Have a thorough understanding of the operational areas, guest patterns, demand periods and seasons.
Maintain a working knowledge of revenue management principles as it applies to the hotel in general by attending revenue management and sales meetings in order to ensure financial objectives of the property are met.
Possess a working knowledge of the brand’s guest loyalty program and how it applies to group customers in order to ensure proper credit for reward programs to meeting planners.
Attend appropriate meetings to be aware of business trends, new bookings and changes to current bookings.
Attend Weekly Strategy Meeting.
Maintain accurate files and systems for information retrieval as it relates to group bookings.
Provide professional customer service to internal and external candidates.
Correspond regularly with group contacts in regard to modifying existing reservations, fulfilling special requests, etc.
Maintain knowledge of current hotel events, activities, hours of operation, as well as any dining options that may be available.
Post charges to guest accounts as designated.
Facilitate guest departures by providing accurate statements and ensuring guest satisfaction and collecting all payments due.
Perform other duties as assigned.