Group Head of Recoveries and Salvage

Hiscox

6d•Hybrid

About The Position

We are looking for a global leader to join the Group Claims Function and lead the Claims recoveries and salvage operations across the Group. This is a new and exciting opportunity to join Hiscox and make a real difference in a key area of our claims process. You will be responsible leading global recoveries and salvage operations and defining and executing the group wide strategy as well as building scalable solutions that align to growth ambitions across the group. You will also be responsible managing relationships with our vendors globally and oversees all recovery efforts including pursuing and monitoring overpayments. With Hiscox diverse technology landscape, a clear vision on simplifying processes through innovation and strategic alignment to support positive customer outcomes is necessary as our business grows. You will be interacting with both Senior and Executive level stakeholders across the organisation, influencing others and critical thinking will be key to overcoming challenges where there is misalignment. The ability to think creatively but be able to effectively implement solutions and deliver through others to get results will be key skills you possess.

Requirements

Extensive experience in claims subrogation and salvage in a global capacity (10+ years, with leadership roles). Those with less years but the right level of knowledge will naturally be considered.
Strong knowledge of insurance laws, regulations, and commercial lines products across all geographies.
Proven ability to lead teams and deliver through others.
Exceptional global communication and stakeholder management abilities with intercultural competence.
Exposure to recoveries monitoring systems (in house or vendors) with a good understanding of how to transform and/or implement within an organisation and 3rd party suppliers
Proficiency in relevant software and reporting tools, with strong Microsoft Office skills.
Resilience and adaptability to lead through change
Deliver results under pressure.
Strategic thinking combined with operational execution capability.
Excellent analytical skills, leveraging data and insights to drive decisions.
Expertise in technology and innovation, including AI and machine learning applications.

Responsibilities

Lead global operations, partner with vendors and business units, embeds governance frameworks, and drive innovation through technology, analytics, AI and scalable solutions.
Develop and implement strategies to maximise claim recoveries and minimise leakage.
Represent the Group in industry forums, maintaining awareness of emerging risks and best practices.
Champion governance and controls to ensure compliance with legal and regulatory requirements and external/internal policies.
Drive innovation through technology, AI, and advanced analytics to enhance recovery processes.
Engage with internal and external stakeholders, including vendors and subrogation specialists, to optimise outcomes.
Driving alignment globally across business units through process improvements and technology solutions.
Delivering KPIs related to recovery rates and operational efficiency.
Implementing governance frameworks and controls across all recovery operations.
Reporting performance and strategic progress to senior leadership and executive stakeholders.
Support and develop teams through coaching, training programmes, and clear objectives.
Ownership for maintaining and enhancing recoveries processes, training and adherence to these across claims globally.