Group Fitness Manger

Gold's Gym Richmond-Westend, Arb, Midlo, Gayton•Richmond, VA

11d

About The Position

The Group Fitness Manager (GFM) is responsible for the successful operation of the Group Fitness Department. The GFM is held accountable for hiring, training, managing, and overseeing the group fitness staff to ensure members and their children receive the highest level of group fitness training possible. Additionally, the GFM will also perform other duties for Social Media and Website.

Requirements

CPR/AED certification is required
Must have experience in developing group fitness freestyle classes
Must have AFAA or Ace Group Fitness Certification or be willing to obtain

Nice To Haves

College degree is preferred

Responsibilities

Ensure class attendance goals are achieved on monthly basis
Ensure Instructor staff is excellent at performing all aspects of their functions and duties.
Manages and motivates the Instructor staff (including: hiring, firing, performance management, and recognition duties)
Serves as a the lead customer service contact for members in the group fitness area, including: answering questions, welcoming, group fitness orientations and other member communications
Acts as a liaison between the group fitness area and all other departments, communicating relevant information to the Instructor staff as needed
Establishes, monitors and analyzes the group fitness budget. Must stay within budget.
Develops and implements group fitness policies and procedures
Coordinates quarterly launches for Les Mills formats
Coordinates individual orientations to welcome new members
Orders any supplies needed for the group fitness department
Review day-to-day statistics on class attendance compared to monthly goals
Meet with Instructors once a year and Program Leads quarterly to review current month’s revenue, monthly goals and previous monthly revenue and goals
Focus on revenue and improving customer service through continued training and accountability on a day-today basis.
Oversee promotional events to increase revenue.
Develop and maintain staff training manual
Ensure sanitation and tidyness of all group fitness studios through proper staff training and cleaning
Maintain a positive and professional attitude towards job responsibilities, fellow employees and members
Promotes GGX as much as possible using human and electronic resources
Creates, manages and grows business presence across social media channels, including, but not limited to blogs, Twitter, Facebook, Pinterest, LinkedIn, youTube and Instagram.
Implement a proactive strategy for capturing customer online reviews. Monitor online ratings and respond accordingly.
Monitor trends in Social Media tools, applications, channels, design and strategy.
Identify threats and opportunities in user generated content surrounding the business, report to appropriate management.
Monitors business reputation in social media & website community