Group Exercise Instructor

Gold's Gym International-posted 9 months ago

Full-time

Dundalk, MD

5,001-10,000 employees

Amusement, Gambling, and Recreation Industries

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The General Manager is responsible for effectively managing all facets of their gym, including, but not limited to hiring, training, development of team members and overall gym operations. Including delivering excellent customer service to our members while role-modeling the organization's values and culture.

Deliver exceptional gym member experience
Oversee member experience within the gym and lead by example
Provide and maintain the highest level of customer service to our members
Provide effective decision-making regarding customer service issues to provide a positive member experience
Ensure our members receive the best fitness experience by walking the gym floor and assisting members when needed
Manages member feedback of gym
Deliver exceptional team member experience
Hire, train and schedule all gym-level staff
Trains and develops front desk team members and/or frontline team members regarding all standard operating processes involving member acquisition and onboarding
Manage and evaluate the performance of all gym team members
Oversees team member bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline
Facilitate and monitor company-wide initiatives
Ensure facility is clean and operationally sound & assist in organizing weights and inspecting equipment to ensure it is in working order
Effectively manages the operations of the gym, including managing gym-controllable inventory and assets
Be an ambassador of your gym by promoting and staying aware of your gym's social media and digital presence
Understands budgeting, inventory, payroll, labor management, and facilities maintenance
Have business acumen that includes an understanding of the competitive landscape and community around the gym
Stay aware of all job postings for your gym, and ensure interviews are performed on a consistent basis to prevent any open positions in operations or fitness

Fitness industry experience preferred but not required
Promotionally-oriented and have the ability to direct sales through company required outreach programs
Strong customer service orientation with proven results
Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance
Excellent verbal and written communication skills
Open, participative leadership style and drive for excellence
Strong work ethic, integrity, and professional demeanor

Competitive pay
Training programs
Employee discounts and perks
Promotion opportunities
Fitness-minded workplace culture
Certification discounts (NASM, ACE, ISSA, or NCCA accredited equivalent)
Plus, additional perks!

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