GROUP EX INSTRUCTOR

American Family Fitness • Glen Allen, VA

262d

About The Position

The Group Fitness Instructor is responsible for delivering a world-class group fitness experience grounded in teamwork and outstanding customer service to our members, guests, company, and community. This role reports to the Group Fitness Manager (GFM) and involves a commitment to the company's mission, vision, and service standards while ensuring member growth, retention, and club profitability.

Requirements

• AFAA or ACE Primary Group Exercise Certification.
• AFF-approved specialty certification(s) for active formats (e.g., MOSSA, Zumba, Spinning, RYT200).
• CPR and AED Certification.
• Proficient oral, written, and technology communication skills.

Responsibilities

• Get & Keep Members.
• Perform duties according to the company's Mission, Vision, Pillars of Success, Service Standards, and Business philosophy.
• Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude.
• Embrace and follow the company Service Standards and guidelines outlined in the AFF Training and Policy Manuals.
• Know the club's emergency response protocol and be prepared to act.
• Arrive to work 10 minutes early and wear department-specific uniform.
• Actively participate in all department and club meetings.
• Be a team player by contributing to both club and organizational goals.
• Maintain open and honest communication with the team.
• Align with company and industry guidelines for safe and effective group fitness classes.
• Stay active and current with AFF-approved certifications.
• Participate actively in AFF-recommended education, workshops, trainings, events, and meetings.
• Arrive to class 10 minutes early, help set up, and provide thorough class introductions.
• Begin and end classes on time and follow the scheduled formats as defined by the Group Fitness Director.
• Motivate members and the team to achieve their fitness goals.
• Complete all administrative work completely and on time.
• Respond within 24 hours to all time-sensitive requests from team leaders and fellow instructors.
• Follow department procedures for finding qualified substitutions.
• Inform the GFM of any equipment needs or malfunctions.
• Wear appropriate attire to present a positive, professional image.
• Perform other duties as reasonably assigned.

What This Job Offers

• Industry: Amusement, Gambling, and Recreation Industries