Group Events Coordinator

Dream Golf•Nekoosa, WI

6h•Onsite

About The Position

The Group Events Coordinator is responsible for organizing and executing the details of large group sales and events, ensuring a seamless experience that maximizes guest satisfaction. This role coordinates group outings and events from initial inquiry through on-site execution and post-event follow-up, working closely with guests and resort team members. Additional responsibilities include supporting new business opportunities, maintaining relationships with existing clients, and driving additional revenue through upselling of resort products, services, and amenities.

Requirements

High school diploma required.
Familiarity with Microsoft Office including Word, Excel, and Outlook.
Strong written and verbal communication skills, including clear, concise correspondence.
Excellent interpersonal skills with a strong customer service mindset.
Highly organized and detail-oriented, with strong time management and multitasking abilities.
Demonstrates critical thinking and problem-solving skills.
Ability to anticipate needs and adapt to changing priorities.
Professional demeanor, emotional intelligence, and a consistently positive attitude.
Ability to work flexible hours, including evenings, weekends, and during peak event periods.
Comfortable working independently and collaboratively in a fast-paced environment.

Nice To Haves

College degree preferred.

Responsibilities

Serve as the primary coordinator for group events, overseeing planning and execution and acting as the on-site point of contact during events.
Manage requests for large group reservations and events throughout all resort seasons.
Accurately document group requests and prepare all required booking documentation.
Maintain assigned leads and ensure guests are kept informed throughout each step of the booking and contract process.
Compile reservation details into written proposals with a high level of accuracy.
Secure signed contracts and deposits in a timely manner.
Establish and maintain an organized system for collecting and managing all information related to group reservations, events, and tournaments, including room reservations, tee times, caddie requests, dining arrangements, and other services.
Prepare and distribute detailed event outlines to support interdepartmental communication and operational alignment.
Build positive working relationships and share critical event details with team members, particularly guest-facing teams, to enhance the overall guest experience.
Conduct professional and welcoming guest orientations or site tours as needed, providing information on resort facilities, amenities, services, and policies.
Address guest inquiries and resolve concerns in accordance with established policies and service standards.
Develop and retain a working knowledge of other departmental operations, including Golf Ops, Caddie Services, Food & Beverage, Hotel Operations, and related areas to support guest requests and upselling opportunities.
Monitor guest activities and satisfaction throughout group stays.
Audit folio statements during and after events to ensure billing accuracy and timely final payment of master folio invoices.
Review final event arrangements and adjust work schedules as needed to ensure appropriate on-site presence during outings and events, based on program details such as dining, tee times, arrivals, departures, and scheduled activities.
Perform other duties as assigned.