(USA) Group Director, Claims Management - Walmart Claims Liability

Walmart•Bentonville, AR

4d•$160,000 - $320,000•Onsite

About The Position

The Group Director, Walmart Claims Services-Liability, is responsible for the strategic direction, operational excellence, and transformation of the Claims Services General Liability. This leader will drive innovation, process improvement, and best-in-class claims management, ensuring alignment with Walmart’s business objectives. The role requires deep expertise in claims operations, program management, financial oversight, stakeholder engagement, and talent development. You will work closely with Claims, Legal, Risk, Finance, and Technology teams to design advanced analytics, deliver insights, and drive measurable improvements in the claim’s lifecycle. This role is ideal for someone who enjoys strategic thinking and has strong stakeholder influence. About Walmart Claim Services Team Walmart Claims Services (WCS) is dedicated to delivering efficient, accurate, and customer-focused claims management across the enterprise. The organization is responsible for overseeing the end-to-end claims process, ensuring timely resolution and compliance with all regulatory requirements. WCS partners closely with internal teams and external stakeholders to drive operational excellence, mitigate risk, and support Walmart’s commitment to integrity and service.

Requirements

15 years’ experience in claims, with minimum of 7-years leadership function at major TPA or insurer.
Brings proven experience setting General Liability claims strategy aligned to enterprise business objectives
Known for transforming claims operations through modernization, workflow redesign, and innovation
Strong track record managing complex programs and vendor performance (SLAs, compliance, quality)
Delivers financial impact through severity control, leakage reduction, and disciplined forecasting
Builds high-performing claims leadership teams and scalable operating standards
Option 1: Bachelor’s degree in business, finance, or related area and 7 years’ experience in risk management, finance, or related area.
Option 2: 9 years’ experience in risk management, finance, or related area.
2 years’ supervisory experience.

Nice To Haves

Master’s degree in business, finance, or related area.

Responsibilities

Managing and processing a wide range of claims, including general liability, property, and insurance claims.
Implementing best practices and innovative solutions to streamline claims operations and improve outcomes.
Ensuring compliance with industry regulations and Walmart’s internal standards.
Collaborating with business partners to identify opportunities for process improvement and cost savings.
Providing exceptional service to associates, customers, and partners throughout the claim’s lifecycle.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $160,000.00 - $320,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include : - Stock