Group Client Service Partner

New York Life • Bethlehem, PA

383d • $67,500 - $117,500 • Remote

About The Position

The Group Client Service Partner plays a crucial role in managing client relationships and ensuring the delivery of high-quality service for a portfolio of group insurance products. This position focuses on understanding client needs, providing innovative solutions, and maintaining strong operational service delivery, ultimately contributing to the overall success of Group Benefit Solutions.

Requirements

• Bachelor's degree preferred.
• 2+ years of extensive client management experience preferred.
• Effective problem-solving skills.
• Knowledge of Group Insurance Products is highly preferred.
• Ability to establish matrix partner relationships and follow through on expectations.
• Demonstrated ability to learn and apply knowledge quickly while utilizing perseverance and customer-centric approaches.
• Strong analytical skills with the ability to manage multiple and divergent priorities.
• Ability to work independently and proactively manage expectations for mutually acceptable solutions.
• Proficiency with multiple software and system-based applications, including databases and spreadsheets (Word, Excel, PowerPoint, tracking systems).
• Strong verbal/written communication and organizational skills.
• Demonstrated leadership skills with the ability to excel in a fast-paced work environment.
• Exceptional interpersonal skills.
• Willingness to travel as required.

Responsibilities

• Own the operations service relationship with the client, building strong relationships and proactively identifying timely and cost-effective solutions.
• Demonstrate solid planning and organizational skills to address short and long-term goals while prioritizing ongoing issues.
• Oversee the operational end-to-end service delivery and recovery plan.
• Engage internal matrix partners on escalated service issues.
• Coordinate client and customer communications with internal business partners.
• Facilitate engagement between subject matter experts within Group Benefit Solutions to execute the overall service strategy for the client.
• Effectively manage issues to resolution and provide routine updates to internal partners.
• Monitor the overall health of the client, including account metrics and performance guarantees.
• Partner with the client management team to develop and deliver routine service updates regarding account performance.
• Independently manage and resolve issues to maintain high standards of service delivery.

Benefits

• Comprehensive leave programs
• Adoption assistance
• Student loan repayment programs
• Annual discretionary bonus eligibility
• Incentive program participation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree