Group Billing Specialist

ITEDIUM Inc•Mission, KS

just now

About The Position

Detail oriented professional who can manage billing processes and monthly reconciliation for employer groups. The ideal candidate will exhibit leadership and achieve expected goals of customer satisfaction and client retention. This candidate will in addition to their responsibilities for Group Billing, support the Account Management Team for administrative service issues related to Cobra, Direct/Retiree Billing, and Eligibility/Enrollment.

Requirements

2-3 years of prior accounts receivables, billing experience
Associate's Degree in accounting or equivalent experience
Advanced knowledge of Microsoft Excel
Ability to prioritize, multitask, and work independently
Capable of investigative and analytical research
Navigate, gather, input, and maintain data records in multiple system applications
Ability to communicate with Employing Group Representatives as well as clients and audit accounts in iTEDIUM system

Nice To Haves

Background in health insurance related field preferable, but not required

Responsibilities

Setup, maintain and update customer profiles while following internal control processes
Reconcile monthly payments received, identify out of balance conditions and generate appropriate notifications to employing units
Review client discrepancies and appropriately communicate to Team/Client as necessary
Identify, research, process, resolve, and respond to Team/Client inquiries and correspondence
Prepare and distribute daily, weekly, monthly, quarterly, and year-end reports
Meet quality, quantity, and timeliness standards to achieve individual and department performance goals
Maintain SLA’s and provide SLA reports to Team/Client
Provide training and Tech Support to new and existing Employing Units/Groups on Billing system
Document and record facts in regard to inquiries and correspondence by updating employing unit accounts in system
Identify technical issues and provide details to leadership for any IT tickets that need to be created including bugs, fixes and enhancements.
Assist Service Center Manager with special projects and provide back up other Service Center team members as required.
Performs all other duties as assigned by Leadership