Group Billing Coordinator

Loews Hotels•Coral Gables, FL

2d•Onsite

About The Position

Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more. Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1 million square foot mixed-use development showcasing retail space, dining and entertainment experiences. Loews Coral Gables Hotel is the second Loews Hotel to open in South Florida, joining 25 other properties across the US and Canada that make up the Loews Hotels & Co portfolio. General Perform on-site billing review with clients when requested Coordinate billing set-up with Financial Services Center/ M&E leaders prior to group arrival Attend weekly resume meeting with M&E leaders Review all group’s PM details, routing set up’s, and alignment between Delphi and Opera Upon group departure, assist M&E leaders in validating all items posted to the groups PM within 72hrs Support M&E leaders in charging CC’s on file that are approved for groups open balances while on-site if not DB approved Create A Group Billing Checklist per each group/ social event and archive for FSC to work on billing Monitor, approve/ dispute Defect per group revision invoice sent by FSC billing Monitor, coordinate with FSC / M&E leader all unbilled delayed status invoices Coordinate invoicing for deposits with Financial Services Center / M&E Leaders to ensure final estimates are updated in Delphi to ensure accuracy Attend/ lead weekly AR/ Unpaid deposits/ Ledger review meetings with M&E leaders Assist M&E leaders with posting of all miscellaneous items to groups PM accounts within 72hrs of departure Monitor collection of past due deposits Monitor the AR Aging report to avoid delayed payment collections Coordinate/ review and validate all group commission payments with Financial Services Center and during month end Scan backup to Financial Services Center for charges posted locally Verify PM accounts established 45 30 days prior to group arrival Arrange for cash paid outs as required by clients Act as first point of contact to provide missing information for Financial Services Center Research check payment questions posted by cash applications group Manage open folio for items Front Office has not processed correctly Monthly review and posting of all Internal In House PM, and post monthly costs Review any bills locally Other duties as assigned Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Responsibilities

Perform on-site billing review with clients when requested
Coordinate billing set-up with Financial Services Center/ M&E leaders prior to group arrival
Attend weekly resume meeting with M&E leaders
Review all group’s PM details, routing set up’s, and alignment between Delphi and Opera
Upon group departure, assist M&E leaders in validating all items posted to the groups PM within 72hrs
Support M&E leaders in charging CC’s on file that are approved for groups open balances while on-site if not DB approved
Create A Group Billing Checklist per each group/ social event and archive for FSC to work on billing
Monitor, approve/ dispute Defect per group revision invoice sent by FSC billing
Monitor, coordinate with FSC / M&E leader all unbilled delayed status invoices
Coordinate invoicing for deposits with Financial Services Center / M&E Leaders to ensure final estimates are updated in Delphi to ensure accuracy
Attend/ lead weekly AR/ Unpaid deposits/ Ledger review meetings with M&E leaders
Assist M&E leaders with posting of all miscellaneous items to groups PM accounts within 72hrs of departure
Monitor collection of past due deposits
Monitor the AR Aging report to avoid delayed payment collections
Coordinate/ review and validate all group commission payments with Financial Services Center and during month end
Scan backup to Financial Services Center for charges posted locally
Verify PM accounts established 45 30 days prior to group arrival
Arrange for cash paid outs as required by clients
Act as first point of contact to provide missing information for Financial Services Center
Research check payment questions posted by cash applications group
Manage open folio for items Front Office has not processed correctly
Monthly review and posting of all Internal In House PM, and post monthly costs
Review any bills locally
Other duties as assigned