Group Benefits Account Manager

ADP • Florham Park, NJ

114d • $47,400 - $96,300

About The Position

ADP is hiring a Relationship Manager - Employee Benefits. In this role, you will serve as the single point of contact for a book of business of Group Health Insurance clients. You will own, manage, and service the entire relationship with your clients by serving as a subject matter expert on Employee Benefits, providing proactive, consultative education and support, and ultimately driving exceptional client satisfaction, loyalty, and retention. The nature of what you do every day will not change - your #1 goal is to manage an assigned book of clients, serving as an insurance/employee benefits expert, providing trusted service and valued insights. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Requirements

• At least 2-3 years of related insurance experience.
• Life & Health Insurance Producer License.
• A college degree is great but not required.

Nice To Haves

• Previous insurance industry experience with a brokerage or agency environment.
• Experience with Benefits Administration platforms: Ease, Employee Navigator, Flock.
• Experience with insurance quoting platforms: Zywave.
• Relationship/Account management experience.
• Demonstrated proficiency in managing client relationships with multiple products.
• Extensive experience building relationships and understanding a client's needs.
• Prior experience managing service recovery.
• Expert knowledge of ADP's infrastructure and ADP's traditional and new product/services in business processing and outsourcing.

Responsibilities

• Serve as the client's primary contact, acting as a liaison and internal client advocate.
• Maintain a comprehensive understanding of your dedicated client's group health portfolio and other ADP services.
• Coordinate communication among various business partners.
• Act as a liaison between clients and ADP, collaborating with other ADP partners including Product Management, Implementation, Payroll, Sales, and more.
• Own the client relationship by building trust, rapport, and understanding the insurance needs of your dedicated book of business.
• Provide proactive, personalized, strategic support and act as the primary contact between clients and insurance carriers.
• Manage benefit renewals, support Open Enrollment, and prepare quote proposals & benefit guides.
• Assist clients in the design and implementation of their employee benefits programs.
• Handle all aspects of benefits renewals, including negotiating with carriers to secure the best rates and terms for clients.
• Conduct virtual meetings with clients to review their benefits plans and make recommendations for improvements or changes.
• Provide resolution support for benefit service issues such as enrollments, carrier billing, coverage, and claims.
• Maintain accurate and up-to-date records of all client interactions, benefits plans, and compliance documentation.
• Maximize client retention by working with clients, carriers, and external ADP partners to resolve issues.
• Proactively ensure client satisfaction through regular touchpoints soliciting feedback on existing group health benefit offerings and future needs.

Benefits

• Medical, Dental, Vision, Life Insurance.
• Matched Retirement Savings.
• Wellness Program.
• Short-and Long-Term Disability.
• Charitable Contribution Match.
• Holidays, Personal Days & Vacation.
• Paid Volunteer Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services