Group Alterations Manager
About The Position
The Group Alterations Manager is responsible for overseeing a defined group of stores within a region based on geography and volume with a focus on workload balance and strategic oversight to support operational excellence, people development, quality and consistency, business results and services across alterations within their designated region. This role acts as a strategic partner between Store Alterations Managers and Regional Alterations Lead ensuring consistent execution and alignment with Saks Global brand standards, customer experience goals, and regional business priorities.
Responsibilities
- Lead and manage a store alterations managers across assigned store locations.
- Monitor business performance (workroom sales, productivity, waived fees, staffing) and provide action plans for improvement.
- Serve as the primary point of contact for alterations escalation within the designated stores, fostering collaboration between store leadership, merchandising, and customer service teams.
- Conduct regular site visits and virtual check-ins to ensure consistency with Saks Global alterations standards, morale, and efficiency across teams.
- Identify operational gaps and implement best practices among stores.
- Serve as a communication bridge between Regional Alterations Lead and store teams.
- Cascade priorities, initiatives, and feedback from leadership to stores
- Ensure all alterations meet quality standards through regular audits, training, and customer feedback reviews.
- Partner with store alterations managers and supervisors to support high performing alterations teams.
- Partner with logistics and inventory teams to streamline garment flow between stores and the central hub.
- Implement standardized procedures and processes in designated store locations
- Support the coaching and development of Store Alterations Managers
- Support hiring, onboarding, and performance management of alterations staff across the assigned stores.
- Provide coaching, training, and career development pathways for tailoring professionals.
- Champion a culture of inclusion, belonging, and high performance.
- Assist Store Alterations Managers with performance reviews, progressive discipline and succession planning
- Support Alterations Academy Internship Program across banners
- Monitor KPIs (turnaround time, customer satisfaction, quality issues) and implement continuous improvement initiatives.
- Support implementation of enterprise-wide alterations tools, tech, or process enhancements.
- Prepare performance reports for assigned stores (productivity, revenue, waived fees and vendor chargeback)
- Analyze sales and labor reports to optimize staffing and productivity across designated stores
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
