Ground Service Trainer

Alaska Airlines • CA-Sacramento, CA

7d • $13 • Onsite

About The Position

The station trainer is responsible for facilitating learning via classroom, email or one-on-one instruction at Horizon Air. The trainer will incorporate a wide variety of training methods and applications to accommodate multiple learning styles. The trainer will use a variety of resources to ensure all training is following current Policy and Procedures to train new or revised processes, new aircraft, or when training new agents.

Requirements

• A minimum of 6 months of customer service or airline operations experience.
• Must be comfortable with all below wing procedures to include deicing in stations where the Horizon team performs that function.
• Proven facilitation, presentation, and listening skills.
• Strong verbal, written, interpersonal, and influential communication skills.
• Strong attention to details.
• Ability to manage changing priorities, meet deadlines and adapt to a changing business environment.
• Excellent ability to build report and tactfully communicate with others.
• Self-starter who takes initiative in finding solutions to difficult and unique problems/opportunities.
• Proficient in Microsoft Office Suite: Word, Excel, and Outlook.
• Highly enthusiastic, team oriented and self-motivated.
• High school diploma or equivalent.
• Able to lift up to 50 lbs.
• Authorized to work within the US.

Nice To Haves

• A minimum of 1 year of customer service or community service experience.

Responsibilities

• Follow established procedures, with additional research to deliver below wing training including deicing to support all ground employees.
• Performs audits to ensure training and compliance records are up to date.
• Helps team by coaching new and existing employees.
• Champions Safety and the QX Culture when working with employees.
• Provide input on training needs through audits and compliance checks.
• Schedules Ramp Practical Training (RPT) for new employees.
• Works with transfer employees to ensure all training is complete and up-to-date.
• Work with ground employees to maintain compliance with training and bulletins.
• Monitors records to ensure all recurrent training is completed yearly.
• Schedule Load Coordinator training for initial and recurrent for all applicable agents.
• Other duties as assigned.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees