Ground Service Coordinator Warsaw Poland

Euro Jet Intercontinental Ltd•Warsaw, NY

120d

About The Position

Overall Responsibility Coordinating the different areas on the ramp, servicing aircraft and liaising with local service providers of all services in an efficient and timely manner.

Responsibilities

Representing the Company at a specific location
Liaising with authorities at respective airports, ATC, CAA, Customs and Immigration and with various vendors
Taking an active part in other Company projects or in Company’s joint venture in the location
Actively participating in aircraft charter sales and other Euro Jet services
Identifying areas where improvement in vendor services are needed, informing Company accordingly and requesting such improvements be made by those vendors
Reporting any special events taking place at Agent’s location (exhibition, sport event, summit, etc.)
Ensuring seamless travel of the client and accommodating client requests when reasonable
Arriving at the airport at least 60 minutes before the flight arrival / ETA
Arriving at the airport at least 30 minutes before planned crew arrival from the hotel
Staying at the airport until aircraft is airborne (at least 20 minutes)
Meeting and greeting client’s aircraft, crew and passengers upon arrival and departure
Informing the Company of any new requests or communications made at the location
Coordinating catering, airport services, aircraft handling, transportation, fuel and other services requested and as needed
Filling out the Service Report in real time and according to instructions
Using a fully functional smart phone (IOS, Android 4+) with Euro Jet application for online reporting
Obtaining crew signature on the Euro Jet form – one copy for Crew, one copy for Agent
Reporting all irregularities during flight
Report and NOTAMs / irregularities that might affect future flights
Answer OCC’s requests within one-hour maximum
Sending competition report every week to the Sales department
Informing the OCC immediately in case Agent cannot comply with his/her obligations
Receiving and delivering all communications as requested by the client and Company
Paying local vendors on behalf of the Company and as instructed by the Company
Collecting copies of invoices when necessary from each vendor and forwarding to Company for timely payment
Forwarding a signed Service Request / Verification Form along with any third party vendor invoices to Company’s head office for processing and payment no later than one day following the departure of the respective aircraft
Using the provided Company materials as indicated (e.g. uniform, briefing folders, magnetic signs, carpets)