Ground Handler

Mystic Jet Center • Sacramento, CA

82d

About The Position

The Ground Handler position requires an individual who understands the value of excellent customer service and the ancillary services that are provided by Modern Aviation to our customers. This position will communicate and provide the necessary resources and services to meet the customer's needs. The Ground Handler will report to the Line Manager and will work with the complete management/supervisory team to ensure prompt responses to our customer's inquiries and requests, and to immediately notify the proper manager/supervisor in the event of any issues or concerns. The position requires the Ground Handler to work both inside the Executive Terminal and outside on the Aircraft Parking Ramp.

Requirements

• Must have at minimum a High School Diploma or equivalent.
• Must possess a valid driver's license and be able to pass an airport security background check.
• Must be able to read, write, and understand the English language.
• Must be able to pass a background check and drug screen.

Nice To Haves

• An Associate Degree in aviation/business related field is preferred.
• Prior aviation experience is preferred.

Responsibilities

• Meeting, greeting, and welcoming the passengers and flight crews of customer aircraft that arrive on the aircraft parking ramp
• Directing the customers to the terminal facility for facility use or to meet guest's picking them up
• Positioning rental vehicles to meet arriving aircraft so the customer can drive themselves to their destination where applicable
• Assist with the offloading of luggage/baggage
• Escort customer vehicles on and off the airfield when necessary
• Assist the flight crews with any service needs they may require including baggage and transportation assistance
• Direct the flight crews to the terminal for placing any fuel or service orders
• Assist the flight crews with trash removal and cleaning of the interior of the aircraft when requested
• During departure preparation, assist the flight crews with delivery of catering, coffee, ice, and newspapers
• Follow up and ensure all fuel and service orders for departure have been completed so the aircraft can depart on time
• Assist with loading of luggage from the baggage carts or transportation vehicles into the aircraft
• Returning rental vehicles from the aircraft parking ramp to the vehicle parking lot
• Assist fellow teammates where applicable when not servicing the customer
• Thank the customers for their business and visit, welcome them back to visit again
• Assist with improving Best Practices to provide Excellent Customer Service
• Complete any other duties assigned by Management

What This Job Offers

• Industry: Air Transportation
• Education Level: High school or GED
• Number of Employees: 101-250 employees