Ground Based Operational Surveillance System (GBOSS) Field Service Representative

General Dynamics Information Technology • San Diego, CA

20h • Onsite

About The Position

Meaningful work and Personal Impact As a Ground Based Operational Surveillance System (GBOSS) Field Service Representative/Administrator the work you’ll do at GDIT will be impactful to the mission of supporting PM FPS (Product Manager, Force Protection Systems) customer. At GDIT, people are our differentiators. You will make an impact on the mission as a Ground Based Operational Surveillance System (GBOSS) Field Service Representative with collaboration with key stakeholders to understand business needs and requirements with the ability to provide appropriate solutions with the customer and serve as the point of contact in a distributed, geographically separated environment; while managing health and serviceability of multiple systems across a wide-spread geographic area. This position will require you to attend a three-week training course in Crane, IN prior to starting on site. Oversee and perform installations, de-installs, testing systems and components installation, configuration and maintenance of servers including physical and virtual environments, and performing Preventive Maintenance actions on a variety of systems belonging to the Elevated Sensors family of systems Create reports on system performance, security incidents and other key metrics as requested by the customer and/or GDIT Leadership Provides recommendations for system improvements based on analysis and industry best practices based on mission requirements Perform operational system performance checks, induction and return to service inspections, troubleshooting faults, remove and replace components, service generators, remove and replace fluids, adjust and alignments, use hand tools and electronic measuring devices such as AC/DC voltmeters and ohms meters Understand, and follows technical manuals, engineering documents, schematic diagrams, safety bulletins, and news flashes; be able to input data into databases and be able to retrieve data to perform maintenance or provide reports as requested Performs maintenance and analysis functions including hardware configurations; adding, removing, and replacing hardware components; use of hardware and software diagnostic testing tools; reading of electronic circuit schematics; and repairing printed circuit boards and ability to perform minor maintenance on generators such as changing oil and filter and other duties as assigned related to scope of AOR (area of responsibility of an FSR/FST (Field Service Representative/Technician) Performs sustainment and PMCS maintenance on the towers and payloads Maintains detailed documentation of system configurations, procedures and changes. Performs site surveys to determine the type and placement of systems Installs and de-installs systems and their components and trains operators and end users Updates databases, informs lead of job status and any issues encountered and must have the ability to generate/produce data and reports Provides support to end users and other IT staff by resolving complex hardware, software and system related issues. Maintains detailed documentation of system configurations, procedures and changes. Creates reports on system performance, security incidents and other key metrics. Track and updates work orders to include the replacement of parts component serial numbers removed and replaced, experience utilizing COLTS

Requirements

• Hardware Configurations
• Operations
• System Configuration
• System Performance
• Technical Support
• 5 + years of related experience
• US Citizenship Required
• BS and 5-8 years of relevant experience (however years of experience will be considered in lieu of degree 9 years with AS/AS; 10 with High School)
• Able to work in austere environmental conditions in remote deployment locations (including the ability to drive long distances in these locations)
• The ability to meet physical demands of the position that can be included but not limited to ability to lift and carry 50 lbs., climb ladders, kneel, squat, stand, sit and other physical requirements to meet the position, to included extended workdays and work weeks
• Security clearance level: Active Secret Clearance

Nice To Haves

• BETSS-C Certified Highly Desired
• Previous experience with the G-BOSS platform is preferred

Responsibilities

• Oversee and perform installations, de-installs, testing systems and components installation, configuration and maintenance of servers including physical and virtual environments, and performing Preventive Maintenance actions on a variety of systems belonging to the Elevated Sensors family of systems
• Create reports on system performance, security incidents and other key metrics as requested by the customer and/or GDIT Leadership
• Provides recommendations for system improvements based on analysis and industry best practices based on mission requirements
• Perform operational system performance checks, induction and return to service inspections, troubleshooting faults, remove and replace components, service generators, remove and replace fluids, adjust and alignments, use hand tools and electronic measuring devices such as AC/DC voltmeters and ohms meters
• Understand, and follows technical manuals, engineering documents, schematic diagrams, safety bulletins, and news flashes; be able to input data into databases and be able to retrieve data to perform maintenance or provide reports as requested
• Performs maintenance and analysis functions including hardware configurations; adding, removing, and replacing hardware components; use of hardware and software diagnostic testing tools; reading of electronic circuit schematics; and repairing printed circuit boards and ability to perform minor maintenance on generators such as changing oil and filter and other duties as assigned related to scope of AOR (area of responsibility of an FSR/FST (Field Service Representative/Technician)
• Performs sustainment and PMCS maintenance on the towers and payloads
• Maintains detailed documentation of system configurations, procedures and changes.
• Performs site surveys to determine the type and placement of systems
• Installs and de-installs systems and their components and trains operators and end users
• Updates databases, informs lead of job status and any issues encountered and must have the ability to generate/produce data and reports
• Provides support to end users and other IT staff by resolving complex hardware, software and system related issues.
• Maintains detailed documentation of system configurations, procedures and changes.
• Creates reports on system performance, security incidents and other key metrics.
• Track and updates work orders to include the replacement of parts component serial numbers removed and replaced, experience utilizing COLTS

Benefits

• Comprehensive benefits and wellness packages
• 401K with company match
• competitive pay and paid time off
• full flex work weeks where possible
• a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• short and long-term disability benefits
• life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level