Ground Based Operational Surveillance System (GBOSS) Field Service Representative

General Dynamics Information Technology • McAllen, TX

14d • $97,750 - $132,250 • Onsite

About The Position

Meaningful work and Personal Impact As a Ground Based Operational Surveillance System (GBOSS) Field Service Representative/Administrator the work you’ll do at GDIT will be impactful to the mission of supporting PM FPS (Product Manager, Force Protection Systems) customer. At GDIT, people are our differentiators. You will make an impact on the mission as a Ground Based Operational Surveillance System (GBOSS) Field Service Representative with collaboration with key stakeholders to understand business needs and requirements with the ability to provide appropriate solutions with the customer and serve as the point of contact in a distributed, geographically separated environment; while managing health and serviceability of multiple systems across a wide-spread geographic area. As a Ground Based Operational Surveillance System (GBOSS) Field Service Representative you will help ensure today is safe and tomorrow is smarter. Our work depends on FSR joining our team to support the mission of the Warfighter. This position will require you to attend a three-week training course in Crane, IN prior to starting on site.

Requirements

• BS and 5-8 years of relevant experience (however years of experience will be considered in lieu of degree 9 years with AS/AS; 10 with High School)
• Able to work in austere environmental conditions in remote deployment locations (including the ability to drive long distances in these locations)
• The ability to meet physical demands of the position that can be included but not limited to ability to lift and carry 50 lbs., climb ladders, kneel, squat, stand, sit and other physical requirements to meet the position, to included extended workdays and work weeks
• BETSS-C Certified
• Security clearance level: Active Secret Clearance
• US Citizenship Required

Nice To Haves

• Previous experience with the G-BOSS platform is preferred

Responsibilities

• Oversee and perform installations, de-installs, testing systems and components installation, configuration and maintenance of servers including physical and virtual environments, and performing Preventive Maintenance actions on a variety of systems belonging to the Elevated Sensors family of systems
• Create reports on system performance, security incidents and other key metrics as requested by the customer and/or GDIT Leadership
• Provides recommendations for system improvements based on analysis and industry best practices based on mission requirements
• Perform operational system performance checks, induction and return to service inspections, troubleshooting faults, remove and replace components, service generators, remove and replace fluids, adjust and alignments, use hand tools and electronic measuring devices such as AC/DC voltmeters and ohms meters
• Understand, and follows technical manuals, engineering documents, schematic diagrams, safety bulletins, and news flashes; be able to input data into databases and be able to retrieve data to perform maintenance or provide reports as requested
• Performs maintenance and analysis functions including hardware configurations; adding, removing, and replacing hardware components; use of hardware and software diagnostic testing tools; reading of electronic circuit schematics; and repairing printed circuit boards and ability to perform minor maintenance on generators such as changing oil and filter and other duties as assigned related to scope of AOR (area of responsibility of an FSR/FST (Field Service Representative/Technician)
• Performs sustainment and PMCS maintenance on the towers and payloads
• Maintains detailed documentation of system configurations, procedures and changes.
• Performs site surveys to determine the type and placement of systems
• Installs and de-installs systems and their components and trains operators and end users
• Updates databases, informs lead of job status and any issues encountered and must have the ability to generate/produce data and reports
• Provides support to end users and other IT staff by resolving complex hardware, software and system related issues.
• Maintains detailed documentation of system configurations, procedures and changes.
• Creates reports on system performance, security incidents and other key metrics.
• Track and updates work orders to include the replacement of parts component serial numbers removed and replaced, experience utilizing COLTS

Benefits

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees