Grooming Salon Manager

Petco • Waltham, MA

1d • Onsite

About The Position

Petco is seeking a Grooming Salon Manager to lead salon operations and team members, while providing expert grooming services to pets. This role involves ensuring a positive experience for partners and exceptional care for pets, making them look and feel their best. Petco, a company with over 60 years of experience, is dedicated to improving the lives of pets and people, fostering fun, and driving success as one team. With over 29,000 employees, Petco operates more than 1,500 stores, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers across the U.S., Mexico, and Puerto Rico. The company also founded Petco Love, which supports animal welfare groups and has helped approximately 7 million animals find homes. The Grooming Salon Leader's primary purpose is to manage salon operations, ensure high customer satisfaction, foster a positive work environment, drive salon performance, and develop and coach groomers. This position also requires performing expert-level grooming services, prioritizing pet safety and well-being. It is an excellent opportunity for experienced groomers with proven technical expertise and leadership skills.

Requirements

• 2 or more years' experience as a professional groomer and/or completion of a technical grooming training program.
• Very strong verbal and written communication skills for interactions with pet parents and grooming team members.
• Expert knowledge of various dog breeds, grooming requirements, common health issues and behaviors.
• Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals with a desire to continue a career in pet grooming.
• Strong decision making and problem-solving skills, using grooming experience and knowledge to solve problems in moderately complex situations.
• Results-driven, with focused commitment on salon productivity, performance, growth, and improvement.
• Strong attention to detail, ensuring grooming services are executed accurately and to the highest standards.
• Capable of handling pets of all sizes and temperaments with care and empathy.
• Available to work full time at a minimum of 35 per week, including weekends, evenings, and holidays, as needed by the Pet Care Center's grooming schedule.

Nice To Haves

• Strong leadership skills, with the desire to lead, train, and develop people, with 1-2 years previous experience of salon management, or related field, preferred.
• High-school diploma or GED preferred, though not required.

Responsibilities

• Lead and manage grooming salon operations and grooming salon team members.
• Deliver a high level of customer satisfaction.
• Foster a positive work environment.
• Drive salon performance.
• Develop and coach both entry-level and seasoned groomers.
• Perform expert-level grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning.
• Prioritize the safety, comfort, and well-being of the pets in our care.
• Oversee day-to-day operations of the grooming salon.
• Ensure smooth and efficient workflows.
• Optimize scheduling and grooming capacity.
• Manage inventory levels in the salon.
• Execute staffing plans.
• Recruit, hire, train, and supervise a team of entry-level trainees up to professional level grooming staff.
• Provide coaching, feedback, training, and performance evaluations.
• Foster a positive and collaborative work environment that encourages teamwork, professional growth, and continuous learning and development.
• Create and manage efficient grooming schedules that optimize salon capacity, maximize productivity, and accommodate customer demand.
• Balance team availability with business needs, ensuring coverage during peak hours.
• Monitor salon performance metrics such as revenue, customer satisfaction, and partner productivity.
• Analyze data to identify areas for improvement, and develop action plans.
• Collaborate with store management to achieve sales targets and salon objectives.
• Implement strategies to drive growth, expand the customer base, and boost profitability.
• Interact professionally and effectively with pet parents.
• Provide exceptional customer service.
• Address grooming related inquiries.
• Offer grooming recommendations.
• Provide timely and proactive resolution to questions or concerns.
• Stay abreast of grooming industry trends and best practices to enhance your grooming skills and your teams' skills.
• Independently perform professional grooming services according to pet parent's instructions and adhering to breed standards and company policies and procedures.
• Operate and maintain various grooming instruments, including clippers, blades, shears, brushes, and dryers.
• Evaluate individual needs of each pet, taking into consideration coat, type, skin conditions, temperament.
• Educate and provide custom recommendations to pet parents on grooming maintenance and home care practices & products to promote the overall well-being of the pet.
• Always ensure the well-being and safety of every animal in the salon.
• Monitor pets for any signs of discomfort, illness, or injury, and promptly report any concerns to pet owners and store management.
• Perform quality checks to maintain a clean and safe grooming area and salon.
• Disinfect and sanitize grooming tools and equipment.
• Perform daily and weekly cleaning duties in the salon and in adherence to Petco hygiene and sanitation policies.
• Perform other cleaning and maintenance tasks as assigned, including but not limited to cleaning air filters, vents, and drains.
• Utilize expert knowledge and understanding of Petco's grooming policies, standards, and guidelines to ensure safety, quality, and consistency in all activities and areas of the grooming business.
• Ensure standards are maintained in grooming salon, holding salon team members accountable for safety and quality standards.

Benefits

• Competitive Pay + Incentive based on salon performance + Tips
• Medical, dental, vision and more
• 401k and more
• Paid Time Off
• Petco Discounts
• All the supplies & equipment you need, including, brushes, nail trimmers, clippers, blades, shampoo, sprays, tools, etc.
• State of the art equipment, including bathing system, kennels, tables, and dryers
• Career development and growth opportunities, such as Grooming Mentor and Grooming Instructor

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed