Grooming Salon Manager

BEST FRIENDS PET CARE INC•Ankeny, IA

31d•$25 - $30

About The Position

Our Grooming Salon Managers express their creativity as experienced pet groomers in our busy salons, focusing on grooming dogs (and cats too, if certified) of all sizes and temperaments to ensure they look their best, while also leading the daily operations of the salon. Additional responsibilities include brushing, trimming nails, and performing add-on services. We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in more than twenty-five states coast-to-coast and have been in business for 30 years. If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you! We offer: Health, dental, vision, life insurance, STD/LTD, 401K with company matching ESOP - Employee Stock Ownership Plan (100% company paid) Paid vacation Uniforms Pet supply and service discounts and more!

Requirements

Must possess a love of pets and patience when handling pets
2 or more years’ experience as a professional groomer and or completion grooming training program.
Previous leadership experience, with desire to lead, train, and develop a team.
Strong decision making and problem solving skills.
Must have strong communication skills.
Ability to think clearly and quickly to resolve problems.
Must have excellent interpersonal skills.
Displays a professional manner at all times.
Community outreach
Must be able to work weekends, evenings and holidays
Must be able to frequently lift 40 pounds.
Must be able to be on feet eight hours per day.
Must be able to stand, walk, and climb stairs frequently.
Must be able to work on computer system.
Must be able to handle dogs on leashes.
Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.
High School Graduate or Equivalent
Experience from attending a grooming school or being professionally trained

Nice To Haves

1-2 years salon management experience preferred.
Grooming certification preferred or equivalent experience
Master Groomer preferred or equivalent experience.

Responsibilities

Lead all Grooming Salon operations and grooming salon team to success.
Manage end-to-end recruitment process to hire qualified grooming staff.
Create, Manage, and or support staff schedule accordingly to promote growth of the business and maximize productivity.
Monitor salon performance such as revenue, customer satisfaction, and groomer productivity to analyze and identify areas for improvement, and develop action plans.
Deliver high level customer satisfaction and continuously improving business standards.
Drive salon performance, develop and coach both entry level and seasoned groomers.
Prioritize, teach and train high level safety, comfort, security, and well-being of all pets in our care.
Perform high level grooming services, maintaining and growing customer base through consultation with customers to suggest beneficial add-on services and ensure satisfaction with services provided.
Conscientiously performs all aspects of the grooming service to Best Friends expectations of quality
Always interacts with customers in a warm, friendly and professional manner
Practices timeliness -starts shift on time, and finishes pets before promised time
Must have the ability to groom all breeds, style all fur types and is able to complete specific breed styles requested by client
Works in an organized and hygienic manner. Keeps work area free of hair and clutter and sanitizes tools and compartments between pets.
Understands the purpose of products and uses them appropriately, follows label directions.
Assists Center Manager to maintain inventory by reporting stock levels
Treats equipment and tools with care and helps with simple maintenance. Reports mechanical failures to manager in writing.
Interacts with Manager and center staffing a manner to make sure the salon runs smoothly and meets the highest expectations of service and product quality