Grooming Salon Manager

About the position

As a Grooming Salon Leader at Petco, you will lead salon operations and salon team members, while delivering expert grooming services to our valued customers' pets. Your passion for people and for pets will ensure a positive experience for our partners and exceptional care for every pet, leaving them looking and feeling their best. In addition to the opportunity to lead with purpose and showcase your grooming skills, creativity and passion for animals, Petco also offers a dynamic and rewarding environment.

Responsibilities

• Oversee day-to-day operations of the grooming salon, ensure smooth and efficient workflows, optimize scheduling and grooming capacity, manage inventory levels in the salon, and execute staffing plans.
• Recruit, hire, train, and supervise a team of entry-level trainees up to professional level grooming staff, provide coaching, feedback, training, and performance evaluations.
• Create and manage efficient grooming schedules that optimize salon capacity, maximize productivity, and accommodate customer demand.
• Monitor salon performance metrics such as revenue, customer satisfaction, and partner productivity, analyze data to identify areas for improvement, and develop action plans.
• Collaborate with store management to achieve sales targets and salon objectives.
• Interact professionally and effectively with pet parents, provide exceptional customer service, address grooming related inquiries, and offer grooming recommendations.
• Stay abreast of grooming industry trends and best practices to enhance your grooming skills and your teams' skills.
• Independently perform professional grooming services including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning.
• Evaluate individual needs of each pet, taking into consideration coat, type, skin conditions, temperament.
• Educate and provide custom recommendations to pet parents on grooming maintenance and home care practices.
• Ensure the well-being and safety of every animal in the salon, monitor pets for any signs of discomfort, illness, or injury.
• Perform quality checks to maintain a clean and safe grooming area and salon.

Requirements

• 2 or more years' experience as a professional groomer and/or completion of a technical grooming training program.
• Strong leadership skills, with the desire to lead, train, and develop people.
• 1-2 years previous experience of salon management, or related field, preferred.
• High-school diploma or GED preferred, though not required.
• Very strong verbal and written communication skills for interactions with pet parents and grooming team members.
• Expert knowledge of various dog breeds, grooming requirements, common health issues and behaviors.
• Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals with a desire to continue a career in pet grooming.
• Strong decision making and problem-solving skills.
• Results-driven, with focused commitment on salon productivity, performance, growth, and improvement.
• Strong attention to detail, ensuring grooming services are executed accurately and to the highest standards.
• Capable of handling pets of all sizes and temperaments with care and empathy.

Nice-to-haves

• Experience in a customer service role.
• Knowledge of pet health and wellness.

Benefits

• Competitive base pay.
• Medical, dental, vision and more.
• 401k and more.
• Paid Time Off.
• Petco Discounts.
• All the supplies & equipment you need.
• State of the art equipment.
• Career development and growth opportunities.