Grooming Salon Manager In Training

Scenthound•South Jordan, UT

2d•$20 - $22

About The Position

Business is booming at Scenthound and we're currently hiring for a Manager In Training who leads by example and embraces new challenges. A successful Scenthound Manager In Training is an independent problem solver, adaptable, detail-oriented, and a compassionate dog lover! We are looking for a HANDS-ON leader who will assist in training employees, respond to customer service needs, and model appropriate behaviors in the store. This role provides leadership through building a culture of recognition while motivating the team with the goal of operational excellence. As a membership-based business, the ability to close sales is a vital part of this role, and the ideal candidate will have prior sales experience in retail or service-related fields. Bilingual English & Spanish preferred, but not necessary. The Manager In Training is a critical position at Scenthound Herriman. As an MIT, you will be responsible for providing leadership and running your shifts efficiently while developing your skills to advance to Scenter Manager. We are a new, fast growing brand. We are seeking a passionate who wants to grow with us and is not afraid to get hands on with dogs! This is a "floating" position which means the Manager In Training may be scheduled to work in any of our 3 locations: 5414 W Daybreak Parkway (11400 S) 10479 S Redwood Rd 7695 S 700 E

Requirements

Management experience in retail, restaurant, or customer service industry is a must! (minimum one year)
Service or retail sales experience
Ability to provide the Basic Hygiene Services to dogs when the schedule demands
Customer service experience (retail, restaurant)
Strong financial and business acumen
Ability to function well in a fast-paced environment
Computer/technology proficiency

Nice To Haves

Experience in a membership-based business model is a plus
Prior sales experience preferred (1 year+)
Bilingual English & Spanish preferred, but not necessary.

Responsibilities

Instructs, trains, coaches, and develops staff.
Analyze and drive store financials and KPI’s such as Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio
Sell memberships to walk-in customers
Drive membership sales through dog health and wellness education
Maintain a knowledgeable team that prioritizes dog wellness and safety
Provide leadership, guidance, and mentorship for the Scenter employees
Drive employee development through leadership and training
Uphold quality standards through hands-on participation, employee audits, and training
Create an environment conducive to teamwork, open communication, and Scenthound values
Manage client expectations; Resolve customer concerns
Ensure the safety of dogs and team members at all times
Adhere to Scenthound sanitary and cleaning practices