Grooming Salon Leader, Petsense

Tractor Supply • Clinton, MS

216d

About The Position

This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their dogs.

Requirements

• Minimum of 2+ years experience grooming pets under the leadership of a professional groomer.
• Supervisory experience preferred.
• Comfortable working with dogs and cats.
• Ability to demonstrate patience and compassion for animals.
• Must provide own grooming tools or be willing to purchase required tools.
• High school diploma or equivalent required.

Nice To Haves

• Ability to operate and use all grooming tools and equipment including bathing tubs, brushes, combs, scissors, clippers, and dryers.
• Effective communication skills with associates and customers.
• Compassionate treatment of animals.
• Attention to detail.
• Problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically.

Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Support selling initiatives by thanking customers, engaging with them and their pets, advising on products or services, and making the experience memorable.
• Manage the day to day operations of the Groom Shop including scheduling, safety checklists, and salon audits.
• Ensure all grooming SOPs and salon cleanliness standards are adhered to at all times.
• Place monthly supply orders with the approval of the Store Manager while staying within the monthly salon budget.
• Assist in hiring and onboarding new Groomers and Groom Technicians, ensuring timely completion of training requirements.
• Communicate daily/weekly updates to salon team and Store Manager including sales performance.
• Schedule weekly meetings with Store Manager to discuss staffing, schedules, and business forecasts.
• Drive salon growth through customer engagement, appointment scheduling, follow-up calls, and community events.
• Lead salon team members by driving professional development, coaching for improvement, and reviewing performance metrics.
• Provide professional grooming services for dogs using knowledge of canine characteristics and grooming techniques.
• Review grooming SOPs annually with all salon team members and retain signed copies for records.
• Demonstrate professionalism and coach professionalism among the salon team.
• Ensure the safety and well-being of animals and inspect them for signs of parasites, disease, or injury.
• Practice safety and sanitization protocols, maintaining grooming tools and equipment.
• Maintain records of all pet clients including services provided and vaccination records.
• Operate computer as needed and recover the store if needed.
• Complete all documentation associated with job duties.
• Enforce and follow all salon policies and procedures.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources such as adoption and surrogacy assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees