Grooming Salon Leader Petsense

Tractor Supply Company • Starkville, MS

271d

About The Position

This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their dogs.

Requirements

• Must demonstrate knowledge and skills in the grooming industry with a minimum of 2+ years experience grooming pets under the leadership of a professional groomer.
• Supervisory experience preferred.
• Must be comfortable working with dogs and cats.
• Ability to demonstrate patience and compassion for animals.
• Must provide own tools (clippers, blades, shears) or be willing to purchase required tools.
• High school diploma or equivalent required.

Nice To Haves

• Preferred knowledge of operating and using all grooming tools and equipment including bathing tubs, brushes, combs, scissors, clippers, dryers, and bathing products.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable.
• Manage the day to day operations of the Groom Shop; including scheduling, safety checklists, and salon audits.
• Assist in hiring and onboarding all new Groomers and Groom Technicians.
• Partner with Store Manager daily/weekly; filter communication to salon and manage business to plan.
• Drive salon growth – calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, attending community events, holding in-store events, working with rescue groups and more.
• Lead salon team members by driving professional development, coaching for improvement and reviewing performance key metrics.
• Provide professional grooming services for dogs using the knowledge of canine characteristics and grooming styles and techniques.
• Ensure the safety and well-being of animals.
• Inspect animals for external signs of parasites, disease or injury and report findings to pet owners.
• Practice Safety and Sanitization protocols.
• Sanitize and maintain upkeep of all grooming tools and equipment.
• Maintain records of all pet clients to include services provided and vaccination records.
• Operate computer as needed.
• Recovery of store, if needed.
• Complete all documentation associated with any of the above job duties.
• Enforce and follow all salon policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees