Grooming Salon Leader Petsense

About the position

This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their dogs.

Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Support selling initiatives by thanking customers, engaging with them and their pets, advising on products or services, and making the experience memorable.
• Manage the day to day operations of the Groom Shop, including scheduling, safety checklists, and salon audits.
• Assist in hiring and onboarding all new Groomers and Groom Technicians, ensuring timely completion of training requirements and mentoring.
• Partner with Store Manager daily/weekly to filter communication to salon and manage business to plan.
• Drive salon growth by calling existing and new customers, scheduling appointments, and attending community events.
• Lead salon team members by driving professional development, coaching for improvement, and reviewing performance metrics.
• Provide professional grooming services for dogs, ensuring safety and well-being of animals.
• Sanitize and maintain grooming tools and equipment.
• Maintain records of all pet clients, including services provided and vaccination records.
• Complete all documentation associated with job duties.

Requirements

• Minimum of 2+ years experience grooming pets under the leadership of a professional groomer.
• Supervisory experience preferred.
• Must be comfortable working with dogs and cats.
• Ability to demonstrate patience and compassion for animals.
• Must provide own grooming tools or be willing to purchase required tools.
• High school diploma or equivalent required.

Nice-to-haves

• Operate and use all grooming tools and equipment including bathing tubs, brushes, combs, scissors, clippers, dryers, and bathing products.
• Communicate effectively with Associates and customers.
• Exhibit attention to detail.
• Problem solving skills.
• Basic computer skills.
• Strong interpersonal skills.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources such as adoption and surrogacy assistance.