Grooming Salon Leader, Petsens

Tractor Supply Company • Fayetteville, AR

134d

About The Position

This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their dogs.

Requirements

• Must demonstrate knowledge and skills in the grooming industry with a minimum of 2+ years experience grooming pets under the leadership of a professional groomer.
• Supervisory experience preferred.
• Must be comfortable working with dogs and cats.
• Ability to demonstrate patience and compassion for animals.
• Must provide own tools (clippers, blades, shears) or be willing to purchase required tools.
• High school diploma or equivalent required.

Nice To Haves

• Operate and use all grooming tools and equipment including bathing tubs, brushes, combs, scissors, clippers, dryers, and bathing products.
• Communicate effectively with Associates and customers.
• Display compassion with animals and treat them accordingly.
• Exhibit attention to detail.
• Problem solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Support selling initiatives by thanking customers, engaging with them and their pets, advising on products or services, and making the experience memorable.
• Manage the day to day operations of the Groom Shop including scheduling, safety checklists, and salon audits.
• Ensure grooming SOPs and salon cleanliness standards are adhered to at all times.
• Place monthly supply orders with the approval of the Store Manager while staying within the monthly salon budget.
• Assist in hiring and onboarding new Groomers and Groom Technicians, ensuring timely completion of training requirements.
• Communicate daily/weekly updates to salon team and Store Manager including sales performance.
• Schedule weekly meetings with Store Manager to discuss staffing, schedules, and business reviews.
• Drive salon growth through customer engagement, appointment scheduling, and community events.
• Lead salon team members by driving professional development and coaching for improvement.
• Provide professional grooming services for dogs using knowledge of canine characteristics and grooming techniques.
• Review grooming SOPs annually with all salon team members and retain signed copies for records.
• Demonstrate professionalism and coach professionalism among the salon team.
• Ensure safety and well-being of animals, inspecting for signs of parasites, disease, or injury.
• Practice safety and sanitization protocols, maintaining grooming tools and equipment.
• Maintain records of all pet clients including services provided and vaccination records.
• Operate computer as needed and recover store if needed.
• Sanitize and maintain holding tanks and care for live animals as required.
• Complete all documentation associated with job duties.
• Enforce and follow all salon policies and procedures.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources such as adoption and surrogacy assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees