Grooming Salon Leader, Petsens

Tractor Supply • Gallatin, TN

127d

About The Position

This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their dogs.

Requirements

• Must demonstrate knowledge and skills in the grooming industry with a minimum of 2+ years experience grooming pets under the leadership of a professional groomer
• Supervisory experience preferred
• Must be comfortable working with dogs and cats
• Ability to demonstrate patience and compassion for animals
• Must provide own tools (clippers, blades, shears) or be willing purchase required tools
• High school diploma or equivalent required

Nice To Haves

• Operate and use all grooming tools and equipment including bathing tubs, brushes, combs, scissors, clippers, dryers, and bathing products such as perfumed shampoo and soaps
• Communicate effectively with Associates and customers
• Display compassion with animals and treat them accordingly
• Exhibit attention to detail
• Problem solving skills
• Basic computer skills
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict

Responsibilities

• Manage the day to day operations of the Groom Shop; including scheduling, safety checklists, and salon audits
• Ensure all grooming SOP's and salon must be audit compliant and cleanliness standards adhered to at all times
• Place monthly supply orders with the approval of SM staying within the monthly salon budget
• Assist in hiring and onboarding all new Groomers and Groom Technicians
• Communicate all daily/weekly communication to salon team and Store Manager including sales performance
• Schedule weekly meetings with SM to discuss staffing, schedules, prior week's plan and forecast business review
• Drive salon growth - calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, attending community events, holding in-store events, working with rescue groups and more
• Lead salon team members by driving professional development, coaching for improvement and reviewing performance key metrics
• Provide professional grooming services for dogs using the knowledge of canine characteristics and grooming styles and techniques
• Review grooming SOP's annually with all current and new salon team members and retain a signed copy for records
• Sanitize and maintain upkeep of all grooming tools and equipment
• Maintain records of all pet clients to include services provided and vaccination records
• Complete all documentation associated with any of the above job duties
• Enforce and follow all salon policies and procedures

Benefits

• Medical, dental, and vision coverage
• Company-paid life and disability insurance
• Paid parental leave
• Tuition reimbursement
• Family planning resources such as adoption and surrogacy assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: High school or GED