Grooming Manager

Sparkle Grooming Co.•Mt. Pleasant, SC

21d

About The Position

Sparkle Grooming Co. is seeking an experienced and service-driven Grooming Manager to lead one of our high-performing salon teams. This is a hands-on leadership role ideal for a confident groomer who takes pride in their craft and thrives in a team-driven environment. You’ll oversee daily salon operations, support a positive culture, and ensure services are delivered safely, consistently, and to the highest standard. As an AKC S.A.F.E. Salon Certified provider, Sparkle is committed to safety, quality, and professionalism. Our membership-based model ensures a steady flow of recurring clients, allowing you and your team to focus on building lasting relationships with pets and their people. If you’re passionate about grooming, strong in leadership, and ready to grow with a brand redefining routine pet care, we’d love to meet you.

Requirements

Experience running full-service grooming salons including sales and inventory
Four to six years of professional grooming experience required
Strong teacher of grooming skills to others
Strong knowledge of individual breed standards and breed cuts
Use of proper scissoring techniques
Experience in customer service and conflict resolution

Responsibilities

Onboard all new Groomers, ensuring their completion of all training requirements, evaluating the quality of grooms, and providing ongoing learning opportunities
Perform dog grooming services to breed standards and to client’s personal preferences and hold your groomers to those same standards
Ensure the safety and well-being of every pet and associate in the salon, taking immediate action whenever necessary
Assist in setting and achieving monthly sales and membership goals
Coach and develop team to recommended services and products based on the needs of the business
Hold team accountable for achieving sales + membership goals each month
Maintain overall pet hygiene by clipping nails, brushing teeth, and cleaning ears
Maintain a clean workstation by sanitizing and sweeping before the arrival of every pet and at the end of every workday
Advise owners on at-home care tips and best practices for their pets
Communicate with pet parents regarding their pets and resolve any customer service issues