Groomer

Downtown Dog Lounge LLC•Seattle, WA

11d

About The Position

The Groomer is responsible for providing direct care for our dogs, as well as their health and safety while on-site, resulting in exceptional customer service and high-quality pet care.

Requirements

A minimum of two years of grooming experience
A minimum of two years of customer service experience
Minimum of High School Diploma, GED, or equivalent
Must be 18 years of age to work independently
Comfortable working within close proximity to dogs
Able to lift 50 pounds
Be healthy, and not be afflicted with allergies, asthma, or other health issues/medications that may interfere with your ability to perform the job
Desire to develop a thorough understanding of dog behavior
Quick reaction time to unpredictable situations
Comfortable working in a loud environment
Strong interpersonal and customer service skills
Demonstrate outstanding attention to detail, ownership, and follow-through
Good communication skills, written and verbal
A goal-oriented attention to detail
Proficiency in Gingr operations
Comfortable standing for 8 hours at a time
Must be flexible and will be expected to be available to work weekends, evenings, and during holidays

Responsibilities

Live out and be a positive advocate for Downtown Dog Lounge’s safety culture
Understand and uphold the Purpose and Core Values of the business in actions and words
Develop thorough knowledge and understanding of dog breeds and dog behavior
Follow all safety guidelines and protocols
Attend daily recap meetings, as well as read and understand recap daily
Perform dog grooming services including but not limited to brushing, bathing, conditioning, ear cleaning, anal gland expression, sanitary trims, nail trims, feet trims, face trims, de-matting services, hair cutting, hair coloring, drying, etc.
Entering all grooming blade and cut notes and ensuring profile photo is uploaded into Gingr pet profile for team communication and consistency.
Complete all required grooming logs, paperwork, and commission reports
Maintain clean, organized, and sanitary work environment according to health and safety code
Clean up hair and disinfect table and tools between clients
Provide and maintain personal clippers, blades, and other hand tools required for grooming??services (DDL will finance a portion of tool sharpening)
Assist with cleaning, inventory, and laundry in the grooming department
Regularly attend educational training to strengthen expertise and develop new skills
Participate in community marketing events quarterly with an opportunity to increase the clientele
Notify management of all maintenance and/or equipment repairs needed
Arrive 15 minutes prior to the scheduled shift start time to set up the station with the necessary supplies and equipment. If there are no scheduled grooms at shift start time, station yourself in the lobby to sell services and assist the team with running dogs. Also, stay 15 minutes after your scheduled shift time to clean your work area and tools
Follow pet parent’s instructions or breed standards when servicing animals
Communicating and educating the client for optimal customer service and frequency
Greet clients at check-in and pick-up
Maintain exceptional relationships with human and dog clients, retaining clients over time
Perform brief consultation at check-in, making expert recommendations on services for the day
Discuss the estimated cost of service at check-in
Confirm customer appointments and vaccinations are up to date 24 hours in advance of appointment times
Notify the customer when the dog is ready for pick up with groom details
Take photos of dogs being groomed for the pet parents and social media purposes
Prebook future appointments at the time of checkout
Follow up with new customers two (2) days after the first appointment, to ensure satisfaction
Increase clientele by contacting park pet's parents if pet need grooming
Follow up with customers who have not been in for 6-8 weeks
Address any client complaints immediately, assuring client satisfaction
Display the highest standard of client service, including bows, bandanas, or ties for each dog
Make retail recommendations and discuss other services offered at Downtown Dog Lounge
Uphold DDL Purpose and Values, communicating clearly, openly, honestly, and kindly
Communicate and participate as part of the team
Attend periodic required trainings and All Team Meetings
Mentor new team members as assigned