Groomer, Petsense
About The Position
This position is responsible for providing professional grooming services for dogs or cats using the knowledge of grooming styles and techniques. The role involves delivering exceptional customer service, maintaining regular and predictable attendance, and working varied hours, days, nights, weekends, and overtime as business needs dictate. Key duties include answering phones, scheduling appointments, generating business through customer outreach, booking appointments, greeting pets, and completing a thorough 7-point check-in. The groomer must report all accidents and injuries immediately to the Store Manager, follow outlined bathing/grooming procedures, clean ears, clip nails, and adhere to customer instructions for clipping patterns. This includes using electric clippers, combs, and shears to clip and shape dogs' coats, and using non-physical techniques to keep animals calm. The position also requires completing and maintaining customer and company forms, adhering to all safety rules and standards, and monitoring animals for the Seven Critical Signs of Stress throughout their appointment. Maintaining cleanliness is crucial, involving sweeping, vacuuming, cleaning, and sanitizing cages and grooming areas, as well as sanitizing all grooming tools and equipment to prevent injury and disease spread. Additionally, the groomer will assist in store operations as needed.
Requirements
- Minimum of 1-year experience grooming/styling pets.
- Must be comfortable working with dogs and cats.
- Must provide own tools (clippers, blades, shears) or be willing purchase required tools.
- High school diploma or equivalent.
- Successful completion of Paragon Level 1 & 2 training provided by Petsense.
- Associates must be able to read, write and count accurately.
Nice To Haves
- Operate and use all grooming tools and equipment including bathing tubs, brushes, steel combs, barber shears, scissors, clippers, driers, and bathing products such as perfumed shampoo and soaps
- Ability to read, write, and count accurately.
- Communicate effectively with customers
- Display compassion with animals and treat them accordingly
- Exhibit attention to detail
- Read, write, and count to accurately complete all documentation
- Lift and carry pets generally weighing 0-50 pounds
- Work varied hours, days, nights, and weekends as business needs dictate
- Stand and walk for long periods of time
- Safely work around pets and pets’ waste
Responsibilities
- Deliver exceptional customer service
- Follow and demonstrate all Petsense by Tractor Supply Mission and Values
- Maintain regular and predictable attendance.
- Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
- Answer phone and schedule appointments
- Assists in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations.
- Book appointments and greet pets as they come in
- Thoroughly complete 7-point checkin
- Report all accidents and injuries to the Store Manager immediately
- Follow bathing/grooming procedures as outlined
- Clean ears, clip nails and perform other needed services
- Adhere to customer instruction of clipping pattern desired
- Clip dog’s hair according to determined pattern, using electric clippers, combs, and shears
- Comb and shape dogs’ coat
- Talk to live animal, or use other non-physical techniques to keep animal calm
- Complete and maintain customer and company forms
- Properly and completely fill out required grooming forms
- Adhere to all safety rules and procedures and follow all safety standards
- Know and watch for any of the Seven Critical Signs of Stress throughout the full appointment of the animal while in our care
- Sweep, vacuum, clean and sanitize cages, throughout bathing, grooming and check in areas and other cleaning as needed to maintain standards
- Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients.
- Assist in store operations as needed
Benefits
- Medical, dental, and vision coverage
- Company-paid life and disability insurance
- Paid parental leave
- Tuition reimbursement
- Family planning resources such as adoption and surrogacy assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
