This position is responsible providing professional grooming services for dogs using the knowledge of canine characteristics and grooming styles and techniques.
Deliver world class customer satisfaction
Answer phone and schedule appointments
Assists in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations.
Book appointments and greet pets as they come in
Report all accidents and injuries to the Store Manager promptly
Follow bathing/grooming procedures as outlined
Clean ears, clip nails and perform other needed services
Adhere to customer instruction of clipping pattern desired
Clip dog's hair according to determined pattern, using electric clippers, combs, and shears
Comb and shape dogs' coat
Talk to live animal, or use other non-physical techniques to keep animal calm
Complete and maintain customer and company forms
Properly and completely fill out required grooming forms
Observe all safety rules and procedures and adhere to safety standards
Sweep, vacuum, clean and sanitize cages, tubs and other cleaning as needed to maintain standards
Assist in store operations as needed
Minimum of 1-year experience grooming/styling pets. Must be comfortable working with dogs and cats. Must provide own tools (clippers, blades, shears) or be willing purchase required tools.
High school diploma or equivalent. Successful completion of Paragon Level 1 & 2 training provided by Petsense. Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write and count accurately.
Operate and use all grooming tools and equipment including bathing tubs, brushes, steel combs, barber shears, scissors, clippers, driers, and bathing products such as perfumed shampoo and soaps
Ability to read, write, and count accurately.
Communicate effectively with customers
Display compassion with animals and treat them accordingly
Exhibit attention to detail
Read, write, and count to accurately complete all documentation
Lift and carry pets generally weighing 0-50 pounds
Work varied hours, days, nights, and weekends as business needs dictate
Stand and walk for long periods of time
Safely work around pets and pets' waste
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members.
Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.