Groomer

Petco•Napa, CA

1d•Onsite

About The Position

Petco is a company dedicated to helping pets live their best lives, operating on core values like "Pet First," "Foster the Fun," and "Let’s Go! Own & Commit." With over 60 years of experience, Petco provides a wide range of products and services for pets, supported by over 29,000 partners across more than 1,500 stores, 250+ Vetco Total Care hospitals, preventive care clinics, and distribution centers in the U.S., Mexico, and Puerto Rico. Petco also founded Petco Love in 1999, supporting animal welfare groups and facilitating adoptions for millions of animals. As a Pet Stylist at Petco, you will be responsible for delivering professional grooming services to customers' pets, ensuring exceptional care and leaving pets looking and feeling their best. This role offers a dynamic and rewarding environment, including competitive pay, comprehensive benefits, all necessary grooming supplies and state-of-the-art equipment, and significant career development and growth opportunities within the grooming department, such as becoming a Grooming Salon Leader, Grooming Mentor, or Grooming Instructor. The primary purpose of the Pet Stylist is to perform expert-level professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning. The role emphasizes prioritizing the safety, comfort, and well-being of pets, while also delivering high levels of customer satisfaction and service to pet parents. This position is an excellent opportunity for groomers with proven technical experience to further develop their expertise and individual productivity.

Requirements

Successful completion of the Pet Stylist Apprentice program with Petco, or previous experience as a professional groomer and/or completion of a technical grooming training program
Latitude for independent judgement and problem solving, using grooming skills and knowledge to solve problems in routine to moderately complex situations, with some guidance from Grooming Salon Leader, Solutions Manager, or Store General Manager when necessary
Results-driven with commitment to productivity, performance, and ownership of role in the grooming salon
Strong attention to detail, ensuring grooming services are executed accurately and to the highest standards
Genuine passion for animals with a desire to continue a career in pet grooming
Expert knowledge of various dog breeds, grooming requirements, common health issues and behaviors
High level of proficiency in breed-specific cuts, styling techniques, and grooming standards
Strong verbal and written communication skills for interactions with pet parents and grooming team members
Capable of handling pets of all sizes and temperaments with care and empathy
Available to work weekends, evenings, and holidays, as required by the Pet Care Center's grooming schedule

Nice To Haves

High-school diploma or GED preferred

Responsibilities

Perform expert-level professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, according to pet parent's instructions and adhering to breed standards and company policies and procedures
Prioritize the safety, comfort, and well-being of the pets in our care
Deliver a high level of customer satisfaction and customer service to pet parents
Complete additional tasks as assigned by the Grooming Salon Leader, Solutions Manager, or Store General Manager
Operate and maintain various grooming instruments, including clippers, blades, shears, brushes, and dryers
Always prioritize the well-being and safety of every animal in the salon, monitor pets for any signs of discomfort, illness, or injury, and promptly report any concerns to pet owners and store management
Evaluate individual needs of each pet, taking into consideration coat type, skin conditions, temperament
Interact professionally and effectively with pet parents, provide optimal customer service, address grooming related inquiries, offer grooming recommendations, and provide timely resolution to questions or concerns
Educate and provide custom recommendations to pet parents on grooming maintenance and at home care practices & products to promote the overall well-being of the pet
Maintain a clean and safe grooming area and salon, disinfect, and sanitize grooming tools and equipment, perform daily and weekly cleaning duties in the salon and in adherence to Petco hygiene and sanitation policies, other cleaning and maintenance tasks as assigned, including but not limited to cleaning air filters, vents, and drains
Utilize knowledge and understanding of Petco's grooming policies, standards, and guidelines to ensure safety, quality, and consistency in all activities and areas of the grooming business, ensure standards are maintained in grooming salon
May need to train, support, and supervise entry-level trainees in the absence of a Grooming Salon Leader

Benefits

Competitive base pay
Medical
Dental
Vision
401k
Paid Time Off
Petco Discounts
All the supplies & equipment you need, including, brushes, nail trimmers, clippers, blades, shampoo, sprays, tools, etc.
State of the art equipment, including bathing system, kennels, tables, and dryers
Career development and growth opportunities, such as a Grooming Salon Leader, Grooming Mentor and Grooming Instructor