Groomer

Petco • Normal, IL

1d • Onsite

About The Position

Petco is a company dedicated to helping pets live their best lives, operating as a destination for pet parents to find everything they need, from meals and toys to supplies and expert support. The company's core values include "Pet First," "Foster the Fun," and "Let’s Go! Own & Commit," emphasizing pet well-being, community, and teamwork. Petco has been serving pets for over 60 years, with over 29,000 team members across more than 1,500 stores in the U.S., Mexico, and Puerto Rico, along with 250+ Vetco Total Care hospitals and eight distribution centers. In 1999, Petco founded Petco Love, which supports animal welfare groups and has helped approximately 7 million animals find homes.

As a Pet Stylist at Petco, you will provide professional grooming services to customers' pets, ensuring exceptional care and leaving pets looking and feeling their best. This role offers an opportunity to showcase grooming skills, creativity, and passion for animals within a dynamic and rewarding environment. Petco provides competitive base pay, comprehensive benefits, all necessary grooming supplies and state-of-the-art equipment, and career development opportunities, including paths to Grooming Salon Leader, Grooming Mentor, and Grooming Instructor.

Requirements

• Successful completion of the Pet Stylist Apprentice program with Petco, or previous experience as a professional groomer and/or completion of a technical grooming training program.
• Latitude for independent judgement and problem solving, using grooming skills and knowledge to solve problems in routine to moderately complex situations, with some guidance from Grooming Salon Leader, Solutions Manager, or Store General Manager when necessary.
• Results-driven with commitment to productivity, performance, and ownership of role in the grooming salon.
• Strong attention to detail, ensuring grooming services are executed accurately and to the highest standards.
• Genuine passion for animals with a desire to continue a career in pet grooming.
• Expert knowledge of various dog breeds, grooming requirements, common health issues and behaviors.
• High level of proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Strong verbal and written communication skills for interactions with pet parents and grooming team members.
• Capable of handling pets of all sizes and temperaments with care and empathy.
• Available to work weekends, evenings, and holidays, as required by the Pet Care Center's grooming schedule.

Nice To Haves

• High-school diploma or GED

Responsibilities

• Perform expert-level professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, according to pet parent's instructions and adhering to breed standards and company policies and procedures.
• Prioritize the safety, comfort, and well-being of the pets in our care and deliver a high level of customer satisfaction and customer service to pet parents.
• Operate and maintain various grooming instruments, including clippers, blades, shears, brushes, and dryers.
• Monitor pets for any signs of discomfort, illness, or injury, and promptly report any concerns to pet owners and store management.
• Evaluate individual needs of each pet, taking into consideration coat type, skin conditions, and temperament.
• Interact professionally and effectively with pet parents, provide optimal customer service, address grooming related inquiries, offer grooming recommendations, and provide timely resolution to questions or concerns.
• Educate and provide custom recommendations to pet parents on grooming maintenance and at home care practices & products to promote the overall well-being of the pet.
• Maintain a clean and safe grooming area and salon, disinfect, and sanitize grooming tools and equipment.
• Perform daily and weekly cleaning duties in the salon and in adherence to Petco hygiene and sanitation policies, including but not limited to cleaning air filters, vents, and drains.
• Utilize knowledge and understanding of Petco's grooming policies, standards, and guidelines to ensure safety, quality, and consistency in all activities and areas of the grooming business.
• May need to train, support, and supervise entry-level trainees in the absence of a Grooming Salon Leader.

Benefits

• Competitive base pay
• Medical, dental, vision and more
• 401k and more
• Paid Time Off
• Petco Discounts
• All the supplies & equipment you need, including, brushes, nail trimmers, clippers, blades, shampoo, sprays, tools, etc.
• State of the art equipment, including bathing system, kennels, tables, and dryers
• Career development and growth opportunities, such as a Grooming Salon Leader, Grooming Mentor and Grooming Instructor

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees