GROCERY/RECEIVING CLERK

Kroger • Orem, UT

100d

About The Position

The position focuses on creating an outstanding customer experience through exceptional service. The role involves establishing and maintaining a safe and clean environment that encourages customer return visits. The individual will assist the department manager in achieving sales and profit goals while monitoring quality assurance standards. Embracing the Customer 1st strategy is essential, as is encouraging associates to deliver excellent customer service. The position also requires demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Ability to collaborate and work cooperatively in a team-based environment.
• Strong attention to detail.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Nice To Haves

• Any receiving experience.
• Second language (speaking, reading and/or writing).
• Familiarity with industry/technical terms and processes.
• Excellent oral/written communication skills.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customer return.
• Assist the department manager in reaching sales and profit goals for the department.
• Monitor all established quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Report all safety risks or issues, including robbery, theft, or fraud.
• Notify management of customer or employee accidents.
• Develop and train DSD Receiver backup.
• Ensure maximum security of the receiving area.
• Practice preventive maintenance by inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
• Adhere to all food safety regulations and guidelines.
• Stay current with present, future, seasonal, and special ads.
• Ensure inventory management for all delivered products.
• Process damaged/returned goods and complete/process paperwork.
• Check condition, accuracy of quantity, pricing, and temperature of products received.
• Ensure shipping and receiving tools are working properly for smooth product transition into the store and inventory logs.
• Maintain awareness of inventory/stocking conditions to capture ordering system integrity, including Computer Assisted Ordering.
• Report product ordering/shipping discrepancies to the department manager.
• Label, stock, and inventory department merchandise.
• Promote trust and respect among associates with a positive attitude.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

What This Job Offers

• Industry: Food and Beverage Retailers