Grocery Pick-up Supervisor

Gleaners Food Bank Of I•Indianapolis, IN

About The Position

Gleaners Food Bank of Indiana is the state’s largest hunger relief organization and one of the leading food banks in the Feeding America Network. In additional to vital hunger relief programs in our 21-county service area, we also operate Fresh Connect Central, a regional produce cooperative for Feeding America, serve as a contract reclamation site for Kroger Central Division, and are a staging site for FEMA disaster response. Position Purpose of Grocery Pick-up Supervisor-Dry Thru Food Pantry: Gleaners Food Bank of Indiana operates a high-volume Drive Thru Food Pantry that serves as a national model for hunger relief. The Grocery Pickup Supervisor supervises day-to-day pantry operations, overseeing real-time order fulfillment, volunteer coordination, and food distribution. This hands-on role supervises staff and volunteers to ensure safe, efficient operations and a respectful, dignified experience for every neighbor served—advancing Gleaners’ mission to be a leader in the fight against hunger.

Requirements

High School diploma/GED or equivalent experience.
1-2 years of ecommerce grocery pick-up, food pantry, retail or merchandising experience preferred.
Food Safety and Handling Certified, or ability to be certified.
One to three years of experience in supervision of employees or volunteers is preferred.
Strong interpersonal, written, and verbal communication skills
Professional, respectful demeanor when working with neighbors, volunteers, staff, and donors
Forklift certified or able to obtain certification
Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)
Ability to work in databases and quickly learn new systems, including e-commerce platforms
Experience with ERP/Warehouse Management Systems and barcode scanning tools; able to accurately track cases, pallets, weights, inventory lots, and location
Detail-oriented with strong accuracy in inventory and warehouse documentation
Solid problem-solving skills with basic math and analytical ability, paired with creative thinking
Organized, self-motivated, and able to work independently in a fast-paced environment
Ability to work effectively under pressure and meet multiple deadlines
Ability to work effectively with people from diverse backgrounds

Nice To Haves

Bilingual (Spanish) Strongly Preferred.

Responsibilities

Supervise fast-paced, multi-faceted Drive Thru Food Pantry operations.
Lead and execute real-time neighbor ordering and fulfillment of dry, refrigerated, and frozen products.
Lead and execute daily setup, distribution, and teardown of large-scale pantry operations.
Serve as the primary point of contact for volunteers and neighbors during Drive Thru Food Pantry operations.
Treat all neighbors and volunteers with dignity, compassion, and respect.
Ensure excellent customer service, including clear and timely communication.
Train, supervise, and support volunteers daily; assist in developing volunteer and partner training materials.
Supervise, hire, train, coach, motivate, manage performance, discipline, and evaluate direct reports.
Operate PIT equipment in accordance with Gleaners and OSHA safety guidelines.
Ensure compliance with all food safety and sanitation requirements, including GFB, Feeding America, AIB, USDA, ISDH, and other applicable regulations.
Assist in managing the Groceries2Go platform, including inventory management, real-time fulfillment, and neighbor registration and ordering.
Maintain accurate records and files in accordance with established systems.
Collect, analyze, and provide data, reports, and operational insights as needed.
Act as a backup for ordering functions for the Manager of Field Operations.
Cross-train with and support other field operations programs, including Home Delivery and Gleaners2Go, as needed.
Work collaboratively with internal departments and external partners to improve operational efficiency.
Participate actively in staff, departmental, and organizational meetings.
Provide input for organizational communications, including story bank submissions, newsletters, and website content.
Collaborate with the Food Strategy Team to support data sharing, Voice of Our Neighbors initiatives, and related projects.
Support reporting and compliance requirements, including Feeding America Network Activity Reports, audits, and year-end reporting.
Interface with network partners to share best practices.
Promote and contribute to a positive, mission-driven work environment.
Perform other duties as assigned.