Grocery Manager

SACRAMENTO NATURAL FOODS CO-OP•Sacramento, CA

29d

About The Position

The Grocery Manager is responsible for overseeing and directing all aspects of Grocery department operations. The Grocery Manager ensures accurate and efficient receiving, preparation, and merchandising of product and consistently phenomenal customer service. This position upholds management best practices, develops and mentors department personnel, adheres to labor guidelines, and ensures others maintain compliance with policy and procedures by establishing clear expectations in a manner that upholds the values of Sacramento Natural Foods Co-op and the cooperative identity.

Requirements

5+ years of previous experience in customer service.
3+ years’ previous experience purchasing, handling, or merchandising products.
Comprehend complex instructions, correspondence, and memos.
Communicate effectively and respectfully in oral or written form to staff and customers of diverse backgrounds.
Effectively present information in one-to-one and small group situations to employees and customers.
Add and subtract two-digit numbers and multiply and divide with 10’s and 100’s mentally.
Perform these calculations using units of U.S. currency and weight, volume, and distance measurements.
Apply common sense understanding to carry out detailed written or oral instructions.
Deal with problems involving a few concrete variables in standardized situations.
Prioritize work tasks, multitask, and maintain focus.
Create, implement, and improve procedures.
Use Microsoft Word, Excel, Email, website, and time clock software proficiently.
Operate a forklift.
Operate a pallet jack.
High school or GED equivalent
Evening and weekend availability.

Nice To Haves

Strong working experience training team members in a diverse and dynamic environment.
Knowledge of food safety standards and natural grocery industry best practices.
Ability to design and read product display schematics and independently perform resets.
Experience receiving orders and coding invoices.
5+ years of previous experience in customer service.
3+ years’ previous experience handling ordering and inventory
3+ years’ previous supervisory experience.

Responsibilities

Uphold all Co-op policies, procedures and expectations.
Ensure the department operates effectively and efficiently; facilitate day-to-day operation and guarantee performance standards are met and that employees consistently work towards their ideal and peak performance.
Exceed our customers’ expectations for service and provide a welcoming environment for people of all diverse backgrounds in accordance with the Co-op’s customer service standards.
Model, provide, and ensure customers receive prompt, friendly and courteous services in a professional manner that markets our cooperative advantage.
Maintain a calm and friendly demeanor with all customers and in all situations.
Develop and maintain ordering procedures, product displays, promotions and merchandising in adherence with the Co-op’s merchandising policy.
Ensure sufficient stock, attractive, accurate department signage and eye-catching product displays of grocery products.
Maintain grocery equipment and PLU files to ensure proper functioning and accuracy of weighing and pricing.
Ensure product is ordered, received, stored, priced and merchandised according to department procedures and addresses variances from these standards as needed.
Maintains vendor relations in a manner that upholds the Co-op’s values and ensures products are ordered per department procedure and in a manner that meets customer needs and differentiates us in the marketplace.
Ensure correct pricing of grocery products.
Take special orders from customers.
Maintain a working knowledge of department delivery schedules.
Monitor and help ensure that department area is kept neat, orderly and clean.
Maintain a working knowledge of new products and new technology within the industry.
Create, develop, communicate, implement, audit, and evaluate operating standards and procedures and make adjustments as needed.
Know and adhere to all aspects of the Employee Handbook, current policies and procedures, safety programs, and collective bargaining agreements.
Establish clear expectations for direct reports and support direct reports to ensure expectations are exceeded.
Delegate and assign tasks for department personnel as needed and ensure tasks are completed.
Provide adequate and timely communication with the Store Director in regards to problems/concerns, opportunities, recognition, and other matters of importance.
Supervise work performance and conduct of personnel and support the Co-op’s performance management practices in accordance with Co-op policies, procedures, labor and legal guidelines.
Model behaviors that support the values of the Co-op, through supportive and participatory leadership, promoting cooperation, team building, and motivating employees to achieve goals.
Immediately address and report concerns with employee behaviors or work performance to the Human Resources and work with them in investigating and addressing the concern appropriately.
Monitor and help ensure that Grocery staff are properly attired, including apron and nametag, and are mentally and physically prepared for work duty upon arrival.
Create and facilitate trainings for employees that enhance and build upon their skills, knowledge and abilities. Ensure new hires are trained appropriately and effectively.
Contribute to regular performance evaluations and provide coaching as needed.
Support the Co-op’s security and safety protocols and establish strong departmental control measures.
Note absences, tardiness, shift changes, and other variances or patterns according to procedure. Reallocate labor as needed to meet operating needs.
Coordinate and authorize breaks for clerks in accordance with Co-op policy, collective bargaining agreement, and the needs of the department.
Order and maintain adequate supplies.
Support recruitment practices by screening and interviewing applicants per management’s direction.
Support Sacramento Natural Foods Co-op’s marketing and outreach initiatives and contribute to marketing, outreach, and events as requested.
Model communications with staff that are timely, clear, direct, and respectful.
Model leadership behaviors to motivate staff and encourage teamwork.
Treat staff equitably, fairly, consistently, and with respect.
Establish annual departmental budgets to include sales, gross margin, labor cost (%) and net profit.
Monitor and ensure labor and margin ranges comply with approved budget.
Monitor and ensure direct and indirect expenses comply with approved budget.
Understand equations, reports and financial terms used in the Co-op’s grocery retail management systems.
Assist in inventory counts, storewide cleaning, and other projects as needed.
Attend meetings and events as requested.
Ensure equipment repair and maintenance is communicated to appropriate personnel and make adjustments until equipment has been improved.
Maintain working knowledge of and ability to perform all duties of direct reports.
Adhere to department dress code.
Demonstrate support for the cooperative values and principles daily.
Compile information and contribute to reports as needed.
Know and uphold the Co-op Manager General Responsibilities daily.
Perform other duties and work in other departments as assigned.
Must be available to work hours based on the needs of the business and their department.